Field Service Technician

Title: Field Service Technician
Location: Lakeland, FL- OnSite
Duration: 6 Months – contract to hire
Compensation: $22-$27/hr
Work Requirements: US Citizen, GC Holder, or Authorized to Work in the US

The Field Service Technician will act as a technical expert, demonstrating skills in resolving complex problems or those requiring unique technical abilities to deal with time sensitive repairs. The incumbent generally is a member of a quick-response customer support team and will work on complex work orders to troubleshoot hardware/software equipment problems, and to set up, install, configure, maintain, relocate, and/or repair Toll Processing systems and communications equipment, software and/or peripherals. The Field Service Technician will also work with extremely critical deadlines, and operate independently to resolve system problems.
 
Responsibilities

• Provides first-level support for corrective issues. Troubleshoots hardware, software, electrical wiring and/or network operating problems. Uses basic and specialized test equipment to diagnose and analyze difficulties.
• Troubleshoots related communications problems; e.g., in a LAN, WAN, WLAN environment, applying knowledge of wiring and standard cable connections. Takes appropriate corrective action, interfacing with system users, manufacturers, and staff as necessary.
• Performs scheduled preventive and predictive maintenance activities including but not limited to; inspection, cleaning, testing, adjustment, replacement and repair (to sub-assembly/component level) of computer systems, camera systems, microprocessor components, peripherals and associated/designated toll processing and information management equipment.
• Sets up, assembles, installs, configures, reconfigures, modifies, moves and/or relocates hardware/software at a Maintenance Facility or client site for regular or specialized function use. Ensures upgrades are configured and installed on schedule. Uses standard hand and power tools and technical manuals. May work with multiple vendors, manufacturers, etc.
• Maintains accurate and thorough work order documentation allowing for detailed reporting of daily, weekly, monthly, and annual performance of all tasks completed on system hardware, software and related system components.
• Performs timely shipping/receiving tasks for equipment requiring manufacturer repair and/or replacement.
• Provides accurate location tracking and inventory of associated system components, as well as other company owned tools, resources, and supplies. Monitors min/max levels of system consumables to ensure adequate supplies to properly support program performance.
• Operates and maintains owned vehicles and equipment.

 
Skills

• Vocational, trade school technical training, or an associate degree in electronics technology, or equivalent work experience. Associate degree preferred.
• Ability to troubleshoot, maintain, and repair to sub-assembly/component level and to use a variety of specialized test equipment and associated diagnostic devices.
• Demonstrate strong administrative and organizational skills in support of the program.
• Demonstrate strong analytical and creative problem-solving skills.
• Proficient in the use of PC systems and software.
• Good customer service orientation and appreciation of role
• Maturity of judgment under pressure/ability to diagnose level of user need/distribute work effectively.
• Considerable client and end-user interface by phone and/or in-person necessitates good (clear) verbal communication skills and credible customer presence (appearance, attitude & demeanor).
• Flexibility and the ability to operate under stressful, time-sensitive deadlines.
• Commitment to quality and personal ethics.
• Ability to work independently, but as part of team concept.
• On-call every other week 24/7

 
Working Conditions

• Frequently works outdoors, with considerable bending, stooping, climbing, crawling and lifting (40-60 lbs.), regular use of testing and diagnostic equipment.
• Quick-reaction/high stress/customer-focused team environment.

Our benefits package includes: 

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

 
About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.