Medical Equipment Customer Service Representative

Lakeland, FL

Onsite  -  No Classification  -  Contract  -  Job ID: 23-03728

Title: Customer Service Representative
Location: Lakeland, FL – Onsite
Duration: 4-month contract to hire
Compensation: $15 – $16/hr.
Work Requirements: Authorization to work in the United States as a W-2 Employee
Job Description:

  • Responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.
  • Assists with updating respiratory grid
  • Clears previous day's route and checks all paperwork for accuracy and completeness
  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Completes SOPs/CMNs and documents on tracking log
  • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
  • Maintains referral log
  • Monitors office supplies
  • Prepares deposit for location on a weekly basis
  • Prepares invoices for next day routes
  • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
  • Provides service for all retail/walk-in equipment requests
  • Provides technical assistance to customers
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Works with outside agencies to resolve customer issues


  • High School Diploma or GED (minimum).
  • Customer service background.
  • Excellent phone and email communication skills.
  • Willingness to submit to a drug test and background check.
  • Willingness to learn about anything listed in the description that you do not have prior experience with.
  • Background working in the Healthcare and/or Insurance industry is a plus but NOT a requirement.