Medical Equipment Customer Service Representative

Title: Customer Service Representative
Location: Lakeland, FL – Onsite
Duration: 4-month contract to hire
Compensation: $15 – $16/hr.
Work Requirements: Authorization to work in the United States as a W-2 Employee
 
Job Description:

• Responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.
• Assists with updating respiratory grid
• Clears previous day's route and checks all paperwork for accuracy and completeness
• Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
• Completes SOPs/CMNs and documents on tracking log
• Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
• Maintains referral log
• Monitors office supplies
• Prepares deposit for location on a weekly basis
• Prepares invoices for next day routes
• Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
• Provides service for all retail/walk-in equipment requests
• Provides technical assistance to customers
• Verifies Medicare, Medicaid, and private insurance coverage information
• Works with outside agencies to resolve customer issues

 
Requirements:

• High School Diploma or GED (minimum).
• Customer service background.
• Excellent phone and email communication skills.
• Willingness to submit to a drug test and background check.
• Willingness to learn about anything listed in the description that you do not have prior experience with.
• Background working in the Healthcare and/or Insurance industry is a plus but NOT a requirement.