TOC Lead Systems Engineer

Title: TOC Lead Systems Engineer
Location: Fairfax, Virginia
Duration: 12 month contract to hire
Compensation: 60-77/hr w2 only
Work Requirements: US Citizen, GC Holders 
 
Job Description:
This role is responsible for helping lead and develop the team and processes that support the First-to-Know capability of the Technical Operations Center and requires coordination and multi-tasking skills to ensure maximum service availability of our systems. TOC Engineers and analysts monitor the performance and capacity of enterprise-wide systems using a variety of tools to identify hardware, software, and environmental alerts. This team provides eyes-on-glass monitoring of  systems and will investigate, verify, report, communicate and escalate any issues.

Mentor and lead a technical team of monitoring engineers, analysts, and Technology Operations Center (TOC) operators
Provide technical guidance for directing, maintaining, and monitoring the health and wellness of all critical infrastructure and applications
Focused on the development of people, process, and technology required to provide 24x7x365 proactive monitoring services to the organization
Help develop and implement Event Management through the integration of Dynatrace and ServiceNow
Oversee daily operations of Monitoring and Event Management of Infrastructure and Application performance monitoring for the enterprise
Utilize various monitoring tools including DynaTrace to identify and diagnose complex problems and factors affecting system performance
Develop runbooks in support of monitoring and alerting events
Monitor all SLAs for the TOC and provide timely reports
Perform supervisory and staff management duties as assigned
Prepare or participate in developing specific TOC performance reports
Ensure daily operational readiness by managing and performing daily health checks of critical systems
Lead kickoff meetings with various teams to determine what is needed to perform monitoring.
Create accurate process documents that can be followed to performed various tasks within the TOC.
Provide technical/management leadership on major tasks or technology assignments
Assist leadership in establishing goals and plans that meet company and department objectives
Author communications that are sent out to the user community and leadership about outages, upgrades, IT challenges, etc.
Candidates will also work with the technical teams to write up outage summaries and lessons learned reports for senior management to understand the impact to the community and corrections to avoid future occurrences.
This team provides 24x7x365 support to the customer community.

This role will require shift work. The Technology Operation Center covers a 24/7 operation and members are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises. Position is for full time employment and can be performed fully remote.
Additional responsibilities include:
Provide eyes on glass monitoring using various monitoring tools such as Dynatrace, Splunk, SCOM, ITM, SolarWinds and other monitoring tools
Investigate and verify alerts and reported issues
Escalate issues to the Tier 2 operations team when necessary
Access devices and analyze graphing
Review device logs documentation and analysis
Perform real time monitoring of vital systems
Provide general event management and communication management support for the TOC
Support a 24×7 system monitoring service to proactively identify and assess problems before the customer reports them
Support response time -ensuring system information, contact information and processes are in place to coordinate the necessary IT response to system problems
Rely on your teammates and be an active collaborator and participant within the group
Provide event management and support to service owners and IT managers
Author reports, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities.
Communicate an honest interpretation of data to all stakeholders; support and facilitate open communication between all stakeholders.
 
Skillset / Experience:
Required Qualifications:
Bachelor's degree, preferably in an IT discipline, or equivalent IT work experience
10+ years' experience of NOC/TOC experience in progressively responsible roles
At least five) years in a direct supervisor capacity with experience managing a NOC/TOC supporting a large enterprise level operation
Experience in analysis, implementation and evaluation of current IT processes and workflows to help the organization run efficiently and effectively
Excellent organizational, leadership, and communication skills
Able to manage multiple priorities while balancing urgent requests with shifting timelines and deliverables
Experience with enterprise dashboards and monitoring tools
Experienced in Event Management
Able to accurately interpret various metrics from monitoring tools.
Strong analytical skills and able to collate and interpret data from various sources.
Strong communicator with a natural aptitude for dealing with people
Experience in analysis, implementation and evaluation of current IT processes and workflows to help the organization run efficiently and effectively
Excellent organizational, leadership, and communication skills
Able to manage multiple priorities while balancing urgent requests with shifting timelines and deliverables

Desired Qualifications:
Familiarity with developing and implementing mature operations center processes, tooling and automation
Working knowledge of IT Infrastructure Operations (such as systems and network administration, security, various tools, etc.)
Experienced in Event Management with ServiceNow
Dynatrace Monitoring experience preferred
Experience with some or all the following monitoring and reporting tools: Splunk, Dynatrace, SCOM, ITM, SolarWinds, ServiceNow
Experience working in Incident Response as an Incident Resolver
ITIL certified or equivalent experience 

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

 
About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.