Technology Operations Analyst 1

The Woodlands, TX

Onsite  -  Technical Support / Help Desk  -  Direct Placement  -  Job ID: 23-71726

Title: Technology Operations Analyst     
Location: The Woodlands, TX
Duration: Direct Hire
Compensation: $55,000/year
Schedule: Friday, Saturday, and Sunday nights from 5 am – 7 pm
Work Requirements:
US Citizen, GC Holders, or Authorized to Work in the US. Candidates represented by sub-vendors will not be considered for this position.
Qualified candidates may send a copy of their resume (Word Format) to Slater Davidson at 
Job Description:
INSPYR Solutions is seeking a Technology Operations Analyst for one of its financial services clients in Woodlands, TX.


  • Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
  • Recognize, identify, and prioritize incidents by customer business requirements, organizational policies, and operational impact.
  • Monitor a wide variety of information and network systems that include, but are not limited to servers, storage, backup, operating systems, and core applications.
  • Document all actions by standard company policies and procedures.
  • Notify customers and third-party service providers of issues, outages, and remediation status.

 Competencies Required:

  • Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting, and programming (SQL), FTP, and VMWare.
  • Strong attention to detail, analytical skills, and concern for data accuracy.
  • Proven ability to prioritize workload and multitask in a high-pressure environment.
  • Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding of applicable topics.
  • Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment.
  • Flexibility to work non-traditional shifts such as evenings, weekends, and holidays as needed.

Minimum Qualifications/Experience:

  • 2+ years' experience in application, server, or network support roles required.
  • Banking or financial services industry experience preferred.

Formal Education & Certification:

  • An associate degree in a technology field is preferred.
  • Related IT certifications are preferred.