PC Desktop Technicians

INSPYR Solutions (previously Genuent) has a need to hire Three (3) PC Desktop Technicians for our Government client in Las Vegas, NV 89155. Role: 100% on site Mon – Friday, at least 1 year. If you are a fit please email your resume to Cindy Tran CPTran@inspyrsolutions.com 

About the Role

• Our Government Client’s IT Technical Support team has a requirement for three PC Desktop Technicians.
• This project is for the FY24 Desktop/Laptop Technology Refresh Program.
• The project will involve imaging and deploying workstations and laptops to Client departments/employees.
• Image and deploy desktops/laptops with departmental images.
• On average 50 workstations need to be imaged and ready for deployment per day, for laptops 60 needs to be imaged and ready for deployment per day.
• Troubleshoot and resolve ServiceNow incidents for desktops/laptops hardware and software issues within the agreed upon SLA.

MINIMUM Quals (Must meet the min quals)

• Three years of experience working with Desktops, Laptops and Tablets.
• Work and get direction from a team of 25 highly skilled Systems Technicians supporting CLIENT's desktop needs. .
• Installing and configuring Client standard Hardware and Software (Dell OptiPlex, Latitude and Precision workstations and laptops)
• Two years of experience using Microsoft MDT imaging
• Two years of experiencing installing and troubleshooting Microsoft Windows 10 and Windows 11
• Two years' experience installing and troubleshooting Microsoft Office Suites 2019 and O365
• Two years' experience with basic Microsoft Administration for desktops and laptops Intermediate level Network Infrastructure
• Troubleshooting techniques
• Must be able to work under deadlines
• Documentation of technical procedures
• Asset tracking and inventory m anagement
• Customer Service skills
• Ability to lift 30 lbs

Preferred / Special Skills

• Three years' experience with triaging computer issues and imaging workstations and laptops
• Understanding of standard procedures and laws related to software licensing agreements
• Methods and practices of IT hardware and software management
• Inventory control record keeping practices and principles
• Standard procedures and laws related to software licensing agreements
• Preparing clear and concise correspondence and other written materials
• Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative
• Demonstrate professional organization, documentation, communication, and interpersonal skills
• Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines.

Other:

• Selected candidate must be able to pass a criminal background check, including livescan.
• Estimated Duration of Job:
• Duration of Job 12 months, November 2023 through November 2024 .

• Approximate start date: Anticipated Start Date November 6, 2023
• Work Mon thru Friday, 7 am to 4pm