Video Quality Control Technician

New York, NY

Onsite  -  IT - Quality Assurance / Testing  -  Contract  -  Job ID: 23-73609

Title: Video Quality Control Technician (Graveyard Shift 11pm-7am)
Schedule: Tue – Sat 11pm-7am HYBRID
Location: New York, NY 10036
Duration: 18-month contract
Compensation: $20-25/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Job Description:

Our entertainment client is seeking a Video Quality Control Technician to help deliver a high-quality experience to our viewers. As a Video Quality Control Technician, you will be responsible for the quality control process and workflow management for Ad Creative Review. The right person for this role is very meticulous, understands video and metadata quality control, thrives in a fast-paced decision-making environment, and demonstrates strong time management skills.

Basic Qualification:

  • Review large volumes of video against strict deadlines
  • Ensure ad creative integrity by auditing and evaluating against quality standards, monitoring systems for alerts and take corrective actions, and perform routine asset management tasks
  • Initiate creative escalations according to policies
  • Engage across teams and media partners to track and troubleshoot deliveries, identifying video issues and offering solutions
  • Troubleshoot technical video, XML, and Transcoding issues
  • Make frequent subjective decisions, including determining the severity of issues detected during QC
  • Identify and Triage incidents for Tech, Product and Engineering teams according Incident Management protocols
  • Track and report content and operational issues using Zendesk
  • Actively learn, test and provide feedback on proprietary tool
  • Review large volumes of video against strict deadlines
  • Ensure ad creative integrity by auditing and evaluating against quality standards, monitoring systems for alerts and take corrective actions, and perform routine asset management tasks
  • Initiate creative escalations according to policies
  • Engage across teams and media partners to track and troubleshoot deliveries, identifying video issues and offering solutions
  • Troubleshoot technical video, XML, and Transcoding issues
  • Make frequent subjective decisions, including determining the severity of issues detected during QC
  • Identify and Triage incidents for Tech, Product and Engineering teams according to Incident Management protocols
  • Track and report content and operational issues using Zendesk
  • Actively learn, test and provide feedback on proprietary tool

Preferred Qualifications:

  • A minimum of 3 years digital video experience and/or digital asset management
  • Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs)
  • Awareness of business priorities to meet Contractual Agreements
  • Familiarity with Video Export Processes to communicate across other teams
  • Flexibility in adapting to changes in processes, workload, and priorities
  • Ability to monitor and resolve multiple incidents concurrently
  • Excellent written and verbal communication skills; ability to communicate with all levels of management
  • Fervent attention to detail
  • Ability to work independently, raising concerns when needed
  • Willingness to work off-business hours
  • Bachelor's Degree in Digital Video, Film or related degree preferred

Nice-To-Haves:

  • Spanish language proficiency
  • Knowledge of various digital delivery protocols
  • Software Familiarity: Airtable, Zendesk, JIRA

Required Education:

  • BS or equivalent experience

Our benefits package includes:

  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
  • …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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