Billing & Transaction Specialist

Houston, TX

Full Remote  -  NON IT - Administrative / Clerical  -  Contract  -  Job ID: 24-00110

Title: Billing & Transaction Specialist
Location: 100% Remote 
Duration: 6+ Months 
Compensation: $21- $23
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

  • Mon- Fri (8am-5pm)
  • Retail energy experiences ****
  • Weekly Pay! 

Summary:
The position is responsible for operating processes to ensure accurate and timely bills for mass accounts, processing enrollment and consumption transactions on customer accounts in SAP, and dealing with exceptions. Key responsibilities may include any combination of processing enrollments, billing transactions, operating processes to ensure timely completion of customer requests, accurate billing/invoicing, and acting as a point of escalation for issues with customer accounts.

Essential Duties/Responsibilities:

  • Develop understanding of the commodity customer data and invoicing processes in order to operate and make decisions accordingly
  • Develop understanding Public Utility Commission of Texas (PUCT) Regulations, ERCOT market rules and guidelines, the Texas deregulated market data flows (as defined by Texas Standard Electric Transactions (TXSET)) in order to effectively research and resolve customer issues and/or billing errors.
  • Employ basic analytical skills in correcting customer issues resulting from failed transactions in SAP, billing or invoicing errors and exceptions
  • Initiate requests with ERCOT and TDSPs for additional data to complete deregulated-market transactions
  • Collaborate with other internal groups to meet customer requests and/ or provide resolution to issues
  • Escalate all errors and exceptions appropriately, and in a timely manner
  • Provide timely and responsive resolution to other teams and departments for escalated customer issues, escalating to lead or supervisor
  • Maintain PUC compliance across all processes
  • Maintain service levels for resolution timeliness Stay abreast of updates, employing new policies and procedures immediately

Education:

  • College degree preferred.

Additional Knowledge, Skills and Abilities:

  • Math and analytical skills necessary to respond to and resolve billing issues
  •  Ability to consistently use initiative and good judgment to complete assigned tasks
  • Attention to detail and accuracy are mandatory.
  • Good communication both written and spoken is essential
  • Demonstrated high degree of customer and internal client orientation
  • Ability to stay on task and multitask
  • Ability to work effectively both independently and in a team-oriented environment
  • Comfortably handles risk and uncertainty as appropriate for level of responsibility
  • Ability to handle and meet aggressive, metric oriented deadlines while maintaining a high degree of accuracy
  • Ability to use PC spreadsheet, database, and word processing applications
  • Detail-oriented, with strong organizational skills
  • Evident traits of initiative and self-motivation

 
Physical Requirements:

  • Must be able to sit for extended periods of time and view computer terminal
  • Working Conditions Remote Work Environment
  •  Some overtime may be required to meet specified deadlines

Experience:

  • Customer service
  • Billing
  • System transaction analysis experience and knowledge of the utility and/or the energy industry preferred
  • SAP/CCS knowledge preferred

Our benefits package includes: (EXCLUDE on perm placements)

  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
  • …and much more!

 
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

24-00110

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