Zendesk Technical Architect

Woodland Hills, CA

Onsite  -  IT - Niche  -  Contract  -  Job ID: 24-00304

Title: Zendesk Architect
Location: Woodland Hills, CA (REMOTE)
Duration: Ongoing Contract 
Compensation: $50-60/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Job Summary:
The Zendesk Technical Architect is responsible for designing and implementing comprehensive solutions using Zendesk products (i.e., ZIS, Zendesk APIs, Zendesk Explore, and Zendesks Copenhagen theme). This role requires a deep understanding of Zendesks capabilities, integrations with other systems, and a strategic approach to enhance customer experience. The ideal candidate must have technical proficiency, excellent communication skills, and a problem-solving mindset. The successful candidate will have a record of success in improving processes and adoption using the Zendesk platform. The Technical Architect will work closely with functional leaders and organizational units to deploy new business processes.

Job Functions:

  • Serve as primary a point of contact for all advanced/escalated Zendesk support teams technical needs.
  • Design and implement Zendesk solutions tailored to meet the unique need of our business.
  • Lead the integration of Zendesk with other systems and platforms, ensuring a cohesive and interconnected customer support ecosystem. Examples: ServiceNow, DocuSign, JIRA, Azure B2C, OKTA, etc.
  • Develop strategies for the adoption and optimization of Zendesk features, improving customer experience and support team efficiency.
  • Develop reporting capabilities, metrics & executive dashboards with Zendesk explore / analytics or using other Data Analytics / BI tools.
  • Provide technical leadership in the planning and execution of projects, ensuring best practices and high-quality standards.
  • Collaborate with cross-functional teams, including customer support, IT, and Development teams, to understand requirements and provide effective solutions.
  • Offer technical guidance in training to team members and stakeholders on Zendesk functionalities and best practices.
  • Stay updated with the latest developments in Zendesk features and third-party integrations.
  • Address complex technical challenges and provide innovate solutions.

Job Requirements:
Skills/Abilities:

  • Proven experience as a Technical Architect or similar role in Zendesk environments.
  • Ability to recommend, manage, and perform advanced Zendesk configurations.
  • Strong knowledge of Zendesks suite of products and their implementations (i.e., Support, Talk, Explore, Guide, Chat) and Zendesk development SDK and APIs.
  • Experience in systems integration and creating API-based solutions.
  • Proficiency in programming languages such as JavaScript, HTML, and CSS.
  • Excellent problem-solving abilities and a strategic mindset.
  • Strong communication and leadership skills, with the ability to interact with both technical and non-technical stakeholders.

Bonus Skills:

  • Understanding of technologies like SQL, SOAP, HTML, etc.
  • Strong working knowledge of OKTA, Azure B2C, JIRA, and Zendesk Apps.

Experience:

  • 5+ years of hands-on experience of Zendesk Administration and supporting Zendesk implementations.
  • Proven experience delivering end to end solutions on Zendesk.
  • Experience working on tight deadlines for implementation projects.
  • Experience translating business requirements and writing user stories.

Education:

  • A bachelors degree (or equivalent work experience) in IT, Engineering, or related science and math discipline with a Technology emphasis.
  • Zendesk Administrator Certification is preferred (past or current certification acceptable. Work experience may be accepted in lieu of certification, if able to certify within 60 days of hire.)

Our benefits package includes: 

  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
  • …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
 

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