Digital Operations Analyst

Houston, TX

Full Remote  -  IT - No Classification  -  Contract  -  Job ID: 24-00453

Title: Digital Operations Analyst
Location: Fully Remote
Duration: 6+ month contract
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Job Summary:
• Digital Operations is responsible for maintaining content for products, price updates across on-line sales channels, supporting self-service digital journeys, and providing business support for defect troubleshooting and resolution within content management systems (CMS).
• Demonstrates great care and attention to detail. Able to learn and understand systems functionality and interfaces at a very detailed level, which is invaluable in being able to identify defects and drive improvements

Essential Duties/Responsibilities:
• Responsible for maintaining products and prices across Company's brands and web sales channels, including organic, state sites, and partners. The activities include setting up new products and associated CMS content, updating prices, and performing validation to make sure that the updates are error free
• Act as a business liaison to IT for systems and web assets troubleshooting and issue resolution. Be a champion of scalability, reliability, and security. This includes the following:
• Run reports and utilize various available monitoring tools to ensure that the application performance and errors are within the baseline levels
• For any identified or escalated issues, perform troubleshooting to determine whether there are data and/or code issues
• Provide business process knowledge support to IT as they work to make code changes or data repairs to resolve issues
• Provide application testing support, including unit testing and regression testing. This includes supporting monthly evening code releases
• Utilize various automation tools to reduce manual tasks, improve quality and improve speed to market. The goal is continuous improvement
• Maintain transparency and timely communication via project dashboards, status reports, metrics, schedule status, etc.

Minimum Requirements:
• Bachelor's degree required
• 2+ years' professional experience.
o Ideally, supporting digital, including offer management, journey improvements, front end development and troubleshooting, or CMS preferred.

Preferred Qualifications:
• Working knowledge of Tridion CMS and/or Adobe Experience Manager
• Experience with process automation, such as RPA
• SQL querying
• Knowledge of retail competition, customer protection rules, Competitive Retailers
• Experience as a Business Systems Analyst (BSA). This includes creating process maps, user flows, and other artifacts to describe the intended fixes and improvements

Additional Knowledge, Skills, and Abilities:
• Exhibit technical and analytical aptitude
• Working knowledge of relational database concepts, and HTML
• Proficient in Microsoft Office products (Word, Visio, Power Point). Must have strong Excel skills
• Works well in team environment, with sound negotiation and problem-solving skills
• Self-motivated, with the ability to work on multiple projects in a fast-paced environment. High initiative / Self-starter — takes steps to improve deliverables/results without having to be asked
• Able to manage and deliver on multiple parallel requests and tasks with tight timelines and high-quality standards, while remaining detailed and organized
• Identify & define key metrics to measure the health and effectiveness of processes
• Excellent communication skills. Speaks and writes clearly and informatively; expresses ideas and facts in a clear and understandable manner. Experience with preparing business cases for improvements, including preparing presentations and presenting to leadership is a plus

Our benefits package includes:

  • Comprehensive medical benefits
  • Competitive pay
  • 401(k) retirement plan
  • …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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