Tier 1 HR Advisor

Boca Raton, FL

Onsite  -  NON IT - HR / Sales / Recruiter  -  Contract  -  Job ID: 24-01398

Title: HR Advisor
Location: 900 Broken Sound Parkway, Boca Raton
Duration: 6+ months plus
Compensation: $20-$25/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. 

***Bi-lingual (Fluent in any of the following languages Portuguese, Chinese, German or Hungarian) required.

  • Mon- Fri 8am to 5pm 
  • 100% in office 
  • Weekly Pay! 

JOB PURPOSE
The Tier 1 HR Advisor handles calls, chats, and other communication methods of employee and manager inquiries/issues about Hire to Retire employee processes and human resource policies. Identifying customers' needs clarify information, research and providing solutions accurately and timely. The role will provide outstanding customer service to employees, managers and internal teammates. Must have the ability to work well in a busy environment and meet operational performance standards, goals and metrics.

RESPONSIBILITIES AND ACCOUNTABILITIES

  • Conducts day-to-day transactional processing in Workday and other related systems as required.
  • Handle high volume of incoming calls, chats and text in a call center environment.
  • Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators.
  • Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.
  • Listening to callers, digesting the information and conveying an accurate solution.
  • Provides guidance to callers about Workday, Kronos and other HR systems as required.
  • Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.
  • Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.
  • Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.
  • Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures.
  • Provides callers with excellent, efficient and courteous service.
  • Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.
  • Identifies escalation trends to the HRSC Manager and opportunities for process improvement and/or new solutions.
  • Assists in identifying areas to improve communications and efficiency of operations and implementing changes.
  • Builds positive working relationship with colleagues, manager and stakeholders.
  • The ability to interact effectively with a diverse employee and manager population at all levels within the organization.

Education

  • A high school diploma or general education degree (GED) required
  • Bachelor's degree, in Human Resources, Business or related field is preferred
  • IHRIM and/or SHRM certification a plus.

Experience
(Minimum years of experience and knowledge required to perform the job.)

  • 1 – 2 years' experience in Human Resource, HR Operations, or Call Center environment preferred.
  • Knowledge of Workday or other HR systems is desirable.
  • Knowledge of case management systems and HR Portal technology is helpful.

Competencies

  • Strong organizational and time management skills.
  • Ability to work in independent or team environment.
  • Communicate effectively with all parties as required.
  • Written communication is clear and succinct in a variety of communication settings and styles.
  • Strong customer service skills clear communication, and client focus.
  • Process improvement and comprehensive understanding of cross-functional processes.
  • Microsoft Office suite, Excel, Word, and PowerPoint preferred.
  • Six Sigma Certification a plus.
  • Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian) required.

Working Conditions

  • Fast paced office Environment.

Our benefits package includes:

  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
  • …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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