Security III Service Technician

Matthews, NC

Onsite  -  NON IT - Cable / Fiber / AV Install Technician  -  Direct Placement  -  Job ID: 24-01532

Client: SAF Technologies
Location: Charlotte NC (within a 1 hour radius)
Duration: Direct Hire

Essential Responsibilities:

Maintain a neat and orderly service vehicle. This includes exterior/interior cleanliness as well as organization of materials and parts/tools.

Adhere to the company's policies, procedures, and goals set forth in the employee hand book.

Check emails and messages at least every 15 minutes for any updates or requests from managers or customers and respond accordingly

Work with other technicians and manager/admin team to ensure all customer needs are being met and that service calls are not being neglected. This includes but is not limited to working on installation projects.

Provide "Extreme Customer Service at all times when addressing customers and while on customers' property. Also maintain the highest level of professionalism while in public; in the company vehicle and/or in the company uniform.

Conducts his/her self in a professional, courteous manner in all aspects of the job, understanding we have internal and external customers. Extreme Customer Service is one of the CORE Values at SAF.

Utilize industry knowledge/skills to ensure that troubleshooting is completed thoroughly and correctly in order to prevent customer call backs.

Must have experience installing and maintaining the systems we sell (Genetec, AMAG, Lenel, Feenics, Avigilon, ProWatch, Honeywell, DMP)

Utilize resources to ensure that all avenues of troubleshooting have been completed prior to leaving a service call incomplete. This includes contacting other technicians, managers, and tech support.

Provide an update with detailed description for completed service calls to be sent to the customer as well as to the internal "Support email box; Also update plans for resolution and estimated return date on incomplete calls. Updates and CSRs for service calls (complete or incomplete) are expected to be reported immediately (before leaving the customer's site)

Contact Tech support for Case numbers and RMA numbers (where applicable) for parts that need to be returned for repair. Tech will also be required to fill out appropriate paperwork for Returns, box up the items, and turn them into the service coordinator for returns.

Maintain a complete inventory of service vehicle. Technician will be responsible for completing and turning in the proper paperwork to replenish parts that are used on service calls. This includes filling out completely and turning in to admin/manager any part requisitions for parts needed on open service calls.

Will be required to have and maintain a safe driving record.

Will be required to provide his/her self with basic hand tools; specialty tools will be provided by SAF when deemed necessary by manager.

Conduct quarterly inventory audit of vehicle.

Can lift up to 50 lbs in a safe manner, using a back belt support if needed. Additional employees may be required, or using a forklift to move objects safely.

Has the aptitude, and ability, to safely operate a man lift or various types of service lifts.

This list is not all inclusive, and additional tasks may be added, and existing task may be removed as business needs dictate

About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.