Vendor Performance Analyst

Miami, FL

Hybrid  -  IT - Business Systems / Data / Analyst  -  Contract  -  Job ID: 24-02634

Title: Vendor Performance Analyst
Location: Miami, FL (local-hybrid)
Duration: 12 Months+
Compensation: $40/45 HR
Work Requirements:
US Citizen, GC Holders or Authorized to Work in the U.S.

This position is responsible for oversight of vendor performance, compliance management, and relationship management for IT vendors. Responsible for review and analysis of contract lifecycle and vendor performance. Works in close collaboration with Sourcing, Legal, Finance and the Business Stakeholder(s) to monitor and create efficiency withing the contract lifecycle. Provides monthly vendor performance reports to guide and facilitate strategic initiatives within the Strategic Partnership Office. Acts as a backup for Contract Analyst when needed, to ensure timely execution of contracts. Collaborate with both Shoreside and Shipboard


  • 1 Manage overall maintenance and maturity of the IT Vendor Portfolio including developing and implementing process improvements as well as reviewing, updating, and maintaining existing processes. Cascade data literacy, insightful reporting, and user functionality as we improve the design of current BI Dashboards. 35%
  • 2 Work with technical team to design, test and implement dashboards, and look for automation opportunities. Utilize data insights from BI reports to provide recommendations of opportunities, that support business vision and goals. 25%
  • 3 Build strong network of relationships with internal stakeholders to share information about vendor contractual obligations and performance. Troubleshoot issues while acting as point of escalation for any IT Stakeholder-related issues. Facilitate timely problem resolution of issues and disputes to minimize impact of service disruptions. 10%
  • 4 Conduct regular governance meetings with vendors to manage and audit performance and productivity; report the status of contract issues, compliance, and changes to Senior Manager SPO. Monitor monthly metrics (cost, quality of service) and forecasts of all labor contracts for a period-on period analysis, of service delivery to assist with future sourcing strategies, and maintain supplier relationships. Leverage vendor feedback from IT leaders to improve process / quality of vendor service. 20%
  • 5 Acts as primary backup for Contract Analyst. Review incoming IT contract request tickets, process new and existing labor contracts, also act as a liaison between Sourcing, Legal Finance and stakeholders. 10%

Other Responsibilities:

  • Performs other duties as assigned
  • Complies with all policies and standards


  • Bachelor's Degree – Business Degree or Technology related


  • 3 years of Data Management, Dashboard Design, Data Analysis, Modeling, and Visualization
  • 3 years Budgeting and working with Financial Software Project Management
  • 3 years Contracting
  • 3 years Reporting and Documentation
  • 3 years Collaborating and working across teams and vendors


  • KSAs
  • High emotional intelligence, ability to influence and communicate at all levels, a problem solver and understanding of team dynamics.
  • Must be able to adapt to quickly changing situations.
  • Excellent written and oral communications skills.
  • Solid computer skills with advanced skills in MS products (i.e. Teams, Excel, Word and PowerPoint).
  • Strong analytical ability.
  • Ability to deal with conflict and collaborate to find solutions escalating when necessary.
  • Must work well in a team environment with the ability to understand impacts and suggest solutions.

License & Certifications:

  • Data Analytics preferred

Our benefits package includes:

  • Comprehensive medical benefits
  • Competitive pay
  • 401(k) retirement plan
  • …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.