Process Analyst

Newark, DE

  -  IT - Business Systems / Data / Analyst  -  Contract  -  Job ID: 24-02699

Title: Process Analyst
Location: Hybrid in Newark DE
Duration: 12+ month contract
Compensation: $45-50/hr.
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

If interested please contact Margot Parsons at or call 714-465-5478

As a member of the Business Process Improvement (BPI) team, the Process Analyst plays a key role in projects to develop automated solutions for targeted processes. Working under limited supervision and with a high level of autonomy, this individual will contribute to all phases of process re-engineering projects, bringing an innovate spirit and analytical mind to complex systems and business problems. Extensive contact with internal customers is required to identify, research, and resolve problems.


  • Work hands-on with internal customers and stakeholders to understand business processes
  • Gather process information through interviews, observations, surveys, and workshops
  • Facilitate brainstorming sessions to identify opportunities for improvement
  • Model business processes in Business Process Modeling Notation (BPMN)
  • Capture and analyze process data to identify problems and establish baseline metrics
  • Propose recommendations for process improvement by leveraging principles from Lean and Six Sigma
  • Document business and technical requirements for desired process solutions
  • Facilitate and participate in user testing to ensure process solutions are accurate and stable
  • Lead in preparing and delivering user training for process solutions
  • Provide ongoing support for implemented solutions, including maintenance and enhancements

Required Knowledge/Experience:

  • Fundamental concepts, practices and procedures of process improvement analysis
  • Fundamental concepts, practices and procedures of business process management (BPM)
  • Fundamental concepts, practices and procedures of robotics process automation (RPA)
  • Basic functionality and purpose of Business Process Management Suites (BPMS) and how they are applied
  • Basic principles of banking and finance and securities industry operations
  • Core business competencies such as finance, management, accounting, operations, and marketing
  • Skill in Business Analysis tools: Microsoft Office suite (Word, Excel, Visio, PowerPoint, and Outlook), Change Management, Project Management tools (MS Project), basic database query language usage (SQL)
  • Modeling processes using BPMN