Unified Communication Analyst

San Diego, CA

Onsite  -  IT - Infrastructure / Network / Systems  -  Contract  -  Job ID: 24-02744

Unified Communication Analyst – Long Term Project – San Diego, CA (Hybrid)

Title: Unified Communication Analyst
Location: San Diego, CA (Hybrid) 
DurationLong Term Project
Compensation: $28-32/hr. 
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Summary: The Unified Communication (UC) Analyst, working in parallel with Telecom Engineer, supports the organization by providing a mix of Telecom and Network support. With the help of the UC team, the UC Analyst will make sure that the business needs and internal needs are met promptly. 

Essential Functions:

  • Responsible for supporting healthy inter-departmental relationships and communications between UC team and other departments within the company.
  • Responsible for supporting IT for issues with UC systems including but not limited to, Phones, UCCS, USaaS, CCCX, network, firewall, and others.
  • Routine call analysis reporting. Verify that calls are made, and no issues are seen during the normal business day.
  • Support of call reporting and use of the UCCX (Call Center) at the home office. Verify reporting is running, and systems are operational
  • Support VC systems within the Business
  • Troubleshoot UC systems
  • Support (Help Desk) ticket processing under SLA 
  • Functions as first level escalation in support of ticket resolution
  • Formulates telecom billing and/or bill processing requirements and procedures for processing and communicating data and other information
  • Prepare cost and time estimates for the installation, implementation, and operation of new equipment
  • Coordinate the installation and implementation of UC equipment and software features to include standard protocols for voice and data  
  • Test the hardware/software of new UC system
  • Instruct end-user personnel on the application and capabilities of the UC system
  • Participate in the planning and design of end-user training programs and schedules
  • Monitors the operations of the system and services of vendors
  • Perform other duties as assigned by management

Qualifications:

  • 1+ year of UC experience in a fast-paced environment
  • 1+ year of successful support of business initiatives
  • The UC analyst must be an effective communicator and self-motivated
  • The position entails a variety of duties which may often change, requiring the ability to think logically/use step-by-step procedures to analyze/solve problems
  • Must be capable of following processes and procedures reliably and accurately
  • Work within precise limits or standards of accuracy
  • Must have documented understanding of computer equipment and links for voice, text, image, data, and video transmission.
  • Must have the ability to work cross-functionally in a virtual organization while interacting with multiple organizational business units
  • Limited to intermittent supervision, depending on experience
  • Uses sound judgment in executing core job responsibilities, considering downstream impact
  • Travel: 0 – 5%

Our benefits package includes:

  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
  • …and much more!

About INSPYR Solutions:

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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