Application Engineer II – WOARior

Los Angeles, CA

Full Remote  -  IT - Cloud  -  Contract  -  Job ID: 24-07656

Title: Application Engineer II (Jira Cloud)
Location: Los Angeles, CA (Remote)
Duration: 6+ months
Compensation: $65.00-$85.00/Hour
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
 
You will join a multi-functional team collaborating to administer and support numerous communications, knowledge, and work management tools.
Your role will be to administer the Jira Cloud ecosystem on a daily basis while evolving this ecosystem over time to help leverage the full potential of Jira through Apps, Integrations and Self-Service. You will achieve this by working with skilled and passionate teammates, as well as our trusted partners inside and outside our company.
 
As we expand the creative expressions of our worlds, you will work with in every studio, including unreleased projects and non-gaming ventures. You will support a complex ecosystem of geographically distributed teams and processes with one goal in mind: empower these teams to focus on doing their best work and have an amazing collaboration experience.
Responsibilities:
•Administer, configure, and support a Jira Cloud environment with close to 6,000 users, over a million issues, 550 projects and 800 custom fields.
•Review and adjust work systems modifications requested by users for their work systems transformations
•Flag tickets for outsourcing partner shareback when working agreement is not followed
•Review and prioritize requests for new Jira Apps
•Escalate app-related support issues to the appropriate application vendor
•Review and share updates on monthly releases from Atlassian (new features, bug fixes)
•Participate in the Jira administration team's projects
•Manage and review the work that needs to be completed by 3rd party vendors
•Configure integrations and security, solve access and permissions issues
•Author and maintain operational process documentation, runbooks, technical designs and shared standards
Required Qualifications:
•5+ years experience with Jira Cloud
•2+ years experience with Jira Service Management Cloud
•4+ years experience with Groovy scripting with Jira (ScriptRunner)
•Advanced proficiency with Atlassian Jira Cloud Software and its most popular add-ons (Advanced Planning,
•Automation, eazyBI, ScriptRunner, Structure)
•Proficiency in with Asset and configuration management in Jira Service Management
•Advanced proficiency in other SaaS work management tools such as Airtable and Trello (or equivalent)
•Experience participating in large multi-person technical efforts, including hybrid teams composed of full-time employees and 3rd party vendors
•Proficiency in Agile methodologies and frameworks such as Scrum and Kanban
•Excellent remote working skills: you thrive in a hybrid work environment and are very comfortable with asynchronous communication, providing timely and relevant updates on your progress and blockers as they arise.
•Excellent English language skills: you are comfortable presenting to large audiences and excel at writing in-depth application how-tos, documenting processes, and producing user-facing documentation
Desired Qualifications:
•Proficiency with Atlassian Access (Atlassian Guard)
•Proficiency with Jira Data Center
•Proficiency in other programming and scripting languages such as Java, JavaScript or Python
•Experience using reporting tools such as eazyBI for Jira or Tableau
•Proficiency with Atlassian Analytics
•Completed the ACP-120 Jira Administration for Cloud Certification
•Completed the ACP-420 Managing Jira Service Projects for Cloud Certification
•Bachelor's degree in Computer Science or equivalent work experience
Must have:
•2+ years experience with Jira Service Management Cloud
•4+ years experience with Groovy scripting with Jira (ScriptRunner)
•5+ years experience with Jira Cloud
•Advanced proficiency in other SaaS work management tools such as Airtable and Trello (or equivalent)
•Advanced proficiency with Atlassian Jira Cloud Software and its most popular add-ons (Advanced Planning, Automation, eazyBI, ScriptRunner, Structure)
•Excellent English language skills: you are comfortable presenting to large audiences and excel at writing in-depth application how-tos, documenting processes, and producing user-facing documentation
•Excellent remote working skills: you thrive in a hybrid work environment and are very comfortable with asynchronous communication, providing timely and relevant updates on your progress and blockers as they arise.
•Experience participating in large multi-person technical efforts, including hybrid teams composed of full-time employees and 3rd party vendors
•Proficiency in Agile methodologies and frameworks such as Scrum and Kanban
•Proficiency in with Asset and configuration management in Jira Service Management
Nice to have:
•Completed the ACP-120 Jira Administration for Cloud Certification
•Completed the ACP-420 Managing Jira Service Projects for Cloud Certification
•Experience using reporting tools such as eazyBI for Jira or Tableau
•Proficiency in other programming and scripting languages such as Java, JavaScript or Python
•Proficiency with Atlassian Access (Atlassian Guard)
•Proficiency with Atlassian Analytics
•Proficiency with Jira Data Center
 
Our benefits package includes:  
•             Comprehensive medical benefits
•             Competitive pay
•             401(k) retirement plan
•             …and much more!
 
If you are interested and qualified, please send your resume (Word Format Only) to Michelle Nicolaus at mnicolaus@inspyrsolutions.com.
 
Our benefits package includes:

  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
  • …and much more!

 
About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
 
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