Desktop Support Representative II

Austin, TX

Onsite  -  IT - Technical Support / Help Desk  -  Right to Hire  -  Job ID: 24-07782

Title: Desktop Support Representative 
Location: Autin, TX (Onsite)
Duration: 6 month contract to hire 
Compensation: $32-38/hr. 
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

POSITION SUMMARY: Provides moderately complex technical support and assistance to clients via email, phone, deskside and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a strong understanding of the organization's products and services but escalates more complex inquiries.
ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC, AND ESSENTIAL FUNCTIONS OF THE POSITION. HOWEVER, THIS JOB DESCRIPTION DOES NOT PRECLUDE THE PERFORMANCE OF OTHER DUTIES BY THE INCUMBENT. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED:

• Respond to support requests to fix problems with business application software, office software, and workstation hardware within IT service level objectives. Route more complex trouble tickets to the proper department for resolution.
• Respond to support requests to install and configure new workstations, office software, and other applications within IT service level objectives.
• Provide support for both an onsite and a remote workforce using tools provided.
• Respond to support requests from external customers to fix application and connectivity issues, these can be customers that do not work for the company and are on personal equipment.
• Provide input into, help develop and then implement own personal training plan.
• May assist in defining the user requirements for application systems.
• May assist with proof of concepts for application or operating systems upgrades.
• The ability to lift fifty pounds.

REQUIRED EDUCATION AND EXPERIENCE:
• High school diploma or higher
• 2+ years of experience in help desk operations and computer security.
• 2+ years of experience working with Microsoft desktop operating systems and Microsoft Office products.
• Clear, effective verbal and written communication skills including the ability to actively listen, problem solve, and communicate effectively with both technical and business users.
• Demonstrated experience working both as an individual contributor and as part of a team.
PREFERRED KNOWLEDGE AND ABILITIES:
• Any IT certification is a plus (i.e., A+, Windows 10)
• Familiarity with both physical desktops/laptops and virtual environments (AVD VMware)
• Must be able to troubleshoot and repair desktop computers and peripherals.
• Understanding of network protocols (i.e., TCPIP)

Our benefits package includes:

  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
  • …and much more!

 
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

 

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