Inside Technical Consultant I

Richardson, TX

Onsite  -  IT - Technical Support / Help Desk  -  Contract  -  Job ID: 24-07787

Title: HVAC Technical Consultant
Location: Richardson, TX
Duration: Contract to Hire
Work Requirements: US Citizen, Green Card Holders or Authorized to Work in the U.S.
 
HVAC Technical Consultant
Under general supervision, this mid-level position provides moderately complex technical troubleshooting assistance on Residential HVAC products through a Call Center to dealers, contractors and Field Sales personnel.
 

  • Provides troubleshooting and installation assistance of residential & HVAC equipment
  • Diagnose issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution
  • Provide technical documentation to Contractors, Engineers, and personnel
  • Guide the caller to the appropriate field personnel if first-hand attention is required
  • Document the call information into the call-tracking database in the event additional follow-up is required
  • Identifies and helps implement process improvements

 
QUALIFICATIONS
 

  • High school diploma or equivalent experience required. This position requires at least 3 to 5, but less than 10 years of experience in the HVAC industry.
  • Strong knowledge and experience in the installation and service of heating and air conditioning equipment (residential, commercial and controls)
  • The ability to provide assistance in a fast paced environment
  • Excellent verbal and written communication skills
  • Strong customer service skills
  • Strong analytical and troubleshooting skills
  • Ability to multitask to handle and prioritize multiple technical requests
  • Proficient in Microsoft Office. Experience with SAP is preferred.

 
Our benefits package includes:

  • Competitive weekly pay!
  • Potential opportunities for overtime
  • Opportunities to get OSHA 10 certified
  • Earn money for referrals! Ask your recruiter to learn more.
  • Comprehensive medical benefits
  • Dental, vision benefits
  • 401(k) retirement plan
  • …and much more!

 
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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24-07787

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