Sr. Project Manager

Park Ridge, IL

Full Remote  -  IT - Project / Program / Change Management  -  Direct Placement  -  Job ID: 24-07991

Title: Sr. Project Manager (Professional Services)
Location: Remote – 15% Travel
Duration: Direct Hire
Compensation: $110,000 – $120,000 
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Title: Sr. Project Manager

What You'll Do
The Senior Project Manager role plays one of the most important parts in our customer experience lifecycle, getting our new customers – who have invested their time, resources, and trust in us – fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience.

In this role, You Will

  • Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward.
  • Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources.
  • Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases.
  • Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project.
  • Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success
  • Strong focus on maintaining client satisfaction, enhancing the SaaS package, and communicating successfully to the development team
  • Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes
  • Proactively monitor clients' transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with our products and services
  • Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person.
  • Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery.
  • Perform ongoing review of project status to identify any project risks along with risk mitigation plan.
  • Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution.
  • Represent the company at industry conferences and events as needed.

What You'll Need to Join Our Team
Experience

  • Bachelor's degree in computer science, Business, Engineering, Information Technology, or related field or equivalent work experience.
  • PMP Certified, preferred.
  • 3-5+ years as a customer facing Project Manager implementing SaaS solutions.
  • Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services.
  • Passionate about customer success, building relationships, and learning.
  • Implementation experience with 6–12-month timelines including data conversions and process improvement, preferred.
  • Complete knowledge and understanding of the software development lifecycle (SDLC).
  • Expertise in creating technical documentation, functional design documents, and workflow processes.
  • Competent with application software implementation and testing practices.

Skills

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Ability to problem-solve and proactively resolve issues.

Travel Requirements

  • Available for flexible national and international travel to client sites.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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24-07991

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Park Ridge, IL


Los Angeles, CA

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Park Ridge, IL


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