Title: Program Manager
Location: Remote US
Duration: 12 months 
Compensation: $40-$60
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

A Knowledge Management Program Manager's key responsibility is to maintain the knowledge management ecosystem through documentation, project execution, and daily operations. The ideal candidate should have experience in managing multiple projects/programs, strong leadership skills, excellent stakeholder communication, and the ability to work independently and collaboratively in a fast-paced environment, with previous knowledge management experience.

Job Responsibilities:
Sometimes author, edit and standardize materials prepared by others, ensuring consistency and quality.
Organize material with clarity and conciseness, adhering to established standards for order, style, and terminology.
Maintain meticulous records and files of work, including revisions, to ensure accuracy and efficiency.
Work with clients and stakeholders across Global Operations to set processes, technical specs, and content for publication, ensuring clear communication and project success
Partner across GOLO to help develop performance support solutions.
Monitor and measure impact of outcomes.

Skills:
Strong verbal and written communication
Ability to partner and deliver results across multiple teams and leadership levels.
Ability to manage global knowledge and documentation projects/programs (with vendor providers or cross-functional stakeholders) and communicate the trade-offs between metrics in managing them to stakeholders
Communicate feedback, challenges, roadblocks, insights effectively and concisely to appropriate audiences
Ability to Find ways to apply knowledge strategy across many workflows, while meeting specific needs for regions and industries, including tech solutions.
Ability to Manage many projects at once, prioritizing based on business needs and impact.
Navigate uncertainty, finding creative solutions and options to drive the business forward.

Education/Experience:
Bachelor's degree required.

Preferred Qualifications
Established record of strong project ownership, project management, and self-direction
Experience or familiarity with delivering programs through outsourced vendor partners
Experience working with or in support of diverse communities
Knowledge Management experience
 

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