Title: Desktop Support Technician
Location: New York, NY remote must be local to New York. Hybrid on site 5th Ave. 1 to 2 times per month.
Duration: 12 months
Compensation: $23 to $25 per hour W2.
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US 
 
Job Description:  

Assets management:

• Configuration of store's handheld devices: PDAs, iPods, iPads, etc.
• Reception and evaluation of inbound packages
• Maintain inventory status updated (CMDB).
• Maintain a healthy stock of repaired devices by processing RMAs in a timely manner.
• Provide technical support to our stores (this may be in person, over the phone or MS Teams)
• Walk store staff through steps to help them resolve technical problems.
• Responding in a timely manner to incidents and requests. Mainly for handheld devices.
• Prioritize and manage many open cases at one time.

 
Skillset / Experience:  

• Previous experience in IT Support Helpdesk (preferred but not required).
• Experience with Microsoft OS W10 and MS Office 365 Suite (preferred but not required).
• Experience with iOS and Android OSto San Francisco and Las Vegas).

Requirements

• Technical Skills:
  • Proficiency in hardware, software, and networking
• Device types:
  • Bluebird, Zebra, iOS
  • NCR
  • Toshiba
• Experience with operating systems
  • Remedy
  • Zabbix
  • Maquetador – DAM
  • Device Lifecycle: CMDB and Remedy Asset Manager
  • Power BI
• Knowledge of common software applications (MS Office, Google Workspace).

Problem-Solving Skills:

• Strong analytical and troubleshooting abilities.
• Ability to diagnose and resolve technical issues efficiently.
• Experience in providing technical support and customer service.

Communication Skills:

• Ability to read, write and speak in Spanish.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong listening skills to understand and address user concerns.

 
Our benefits package includes: 

• Comprehensive medical benefits 
• Competitive pay, 401(k) 
• Retirement plan 
• …and much more! 

 
About INSPYR Solutions:  
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. 
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. 

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