Job Title: Desktop Support Technician
Location: Either Addison, TX 75001 or Fort Worth, TX 76109 zip code (Two days a week in the office)
Duration: Six-month contract (Strong potential for contract-to-hire)
Pay Rate: Between $28 to $37 hourly depending on experience
Work Authorization: US Citizen, GC Holders or Authorized to Work in the US without sponsorship, either now or in the future.

Manager Notes: 

• Must have experience deploying and configuring Intune.  

Job Summary
Desktop Support Technicians provide all tiers of technical support, including first response triage, incident tickets, problem tickets, and service requests. This role performs analytical, technical, and administrative work in the installation and maintenance of new and existing hardware and software. They confer with end users to determine the types of required hardware, software, and connectivity are needed.

Key Responsibilities:

• Provide technical support for all technology and devices used – including but not limited to – laptops (Mac/Windows), virtual machines, mobile devices, audio/video equipment, software, printers
• Manage and troubleshoot devices using Microsoft Endpoint Manager (InTune).
• Assist with the installation, configuration, and maintenance of hardware and software.
• Respond to user correspondence via phone, instant message, email or ticket submission in a timely manner
• Resolve technical issues or requests within the defined target timelines.
• Collaborate with other IT team members to ensure seamless support and service delivery.
• Maintain accurate records of support requests and resolutions.
• Provide training and support to end-users on various software and hardware as needed.
• Maintain team and end user documentation (ie Knowledge base, Self Service)
• Image PC desktops and laptops using an enterprise imaging solution.
• Work with vendors to troubleshoot problems with hardware and software.

Skills & Competencies:

• Proven experience as a Desktop Support Technician for multiple years.
• Strong knowledge of Microsoft operating systems and applications.
• Experience with Microsoft Endpoint Manager (InTune) for device management.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Comfortable and effective in a fast-paced environment, working across multiple projects simultaneously
• Shows a desire and ability to learn, use, and support new technologies
• Relevant certifications or education (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Work Conditions and Schedule:

• Hybrid schedule with a combination of in-office and remote work.
• On-call support will be required for nights and weekends on a rotational basis.

Our benefits package includes: 

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

 

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