Computer Support Specialist – Highly Skilled – 43778
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- COM - Contract - Job ID: 95905
Title: Computer Support Specialist
Location: Orlando, FL- Hybrid
Duration: 12 Month Contract
Compensation: $19-$24
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Job Description:
- Perform PC, and Point of Sale hardware installation and support analysis, as well as testing and installing new software. Use problem management and request-for-service systems to receive work assignments and to input resolution of work assignments.
- Provide main support for special projects and events in the early stages of planning, staging, testing, installing and support while meeting our Service Level Agreement for these events and projects.
- Provide assistance to users on escalated incidents ensuring fast and accurate response. Escalate and update Incidents per documented process. Provide network analysis of issues if required, and escalate within the IT organization to resolve.
- Document and track all software, license and hardware to maintain inventory control. Testing return merchandise authorization and completing procedure for introduction back into circulation.
- Organize assigned restorations and requests effectively to meet Service Level Agreement and balance these with events and special projects.
Skillset / Experience:
- 2–3 years’ experience preferred in the Personal Computers and Point of Sale support field and/or customer service-related area. Formal training in IT related applications or equivalent work experience.
- Knowledge of personal computers, networking, Microsoft Windows OS, and Active Directory. Microsoft Office products and various other types of Office programs a plus, Knowledge of various Point of Sale applications a plus.
- Ability to comprehend the work flow as needed during the day or event. Requires the use of sound business judgment in coordinating the requirements of the various user group(s) in the business.
- Ability to read, interpret and create technical documents and effectively present information for one-on-one and small group situations to VP’s, customers, clients, and other employees of the organization.
- Strong customer/team interaction skills
- Excellent verbal and written communications skills.
- Detailed oriented.
- Ability to multi task in a fast pace environment.
- Ability to comprehend issues involving little to no concrete variables in non-standard situations as well as problems that are undocumented.
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- and much more!
About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- and much more!
About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- and much more!
About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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