Title: Channel Operations Sr. Specialist
Location: 100% Remote 
Duration: 6+ months Contract to Hire 
Compensation: $33hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

• Mon-Fri 8 am-5 pm Central Time 
• Retail Energy/Utilities preferred *** 

Job Summary:
As a Sr Specialist, the incumbent will be responsible for proving a best-in-class broker experience by contributing to the timely, complete and accurate processing of brokers onboarding agreements and broker commissions payments for all Business brands in a manner that meets compliance standards. The successful candidate will be expected to learn how to perform ad hoc analysis of large data sets to help resolve Broker issue, analyse team KPI and performance metrics, generate reports for key stakeholders including Sales Leadership and Finance and provide recommendations to Leadership that will help shape the future strategy for the Channel Operations team.
In addition, the Sr Specialist will be tasked with supporting the implementation of reporting, systems and processes changes that are required to enable continued growth in Broker driven sales which already account for 70% of contracts booked and 65% of booked margin.
Finally, the incumbent must have strong problem-solving skills, and exceptional communication (verbal and written) and interpersonal skills.

Essential Duties/Responsibilities:

• Perform the operational tasks required to generate broker and other commission type payments
• Under supervision, review broker agreements, external third-party data, and collaborate with Sales to vet, contract, and onboard new brokers; provide ongoing support during the lifecycle of the broker relationship
• Under leadership direction, contribute to the implementation of Channel Operations reporting, systems, and process improvement changes, M&A integration and automation projects to evolve a Brand Broker Experience.
• Update fit-for-purpose SOPs, onboarding guides, and lifecycle playbooks as required.
• With oversight, generate business and financial analysis models as required, conduct Financial and Business Reporting on broker commissions, as well as Ad-Hoc reporting requests by management and other key stakeholders
• Resolve customer issues & support root cause analysis to determine if there are broader impacts
• Performs all aspects of work with a high degree of effectiveness, efficiency and accuracy

Minimum Requirements:

• 2+ years of experience in high-volume transaction processing/billing, back-office operations, or operations analysis and reporting.

Preferred Qualifications:

• Bachelor’s degree preferred; concentration in Economics, Finance, or Business preferred
• Energy industry experience preferred, especially an understanding of utility and the deregulated energy market
• Advanced Excel skills; demonstrated expertise in utilizing other Microsoft office applications and reporting tools such as PowerBI
• Highly driven and self-directed; solid mathematical, analytical, and problem-solving skills; ability to communicate findings, and make recommendations,
• Effective at working independently; managing multiple activities and meeting deadlines.

Additional Knowledge, Skills and Abilities:

• Knowledge of CRM and/or commission platforms a plus: Hawkeye, SCM (sales commissions manager), Siebel, SAP
• An effective communicator with excellent written, verbal, and presentation skill
• An understanding of process control techniques, policies, and procedures is a plus

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

#IND-TELECOM

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

26-00381