Title: Product Owner – Member Support Applications
Duration: (6 Month Contract, Extend/Convert Eligible)
Location: Charlotte, NC

Project: BuySmart Modernization & Ticketing Workflow Enhancement
Job Summary
We are seeking a Product Owner with strong Agile product delivery skills to support the modernization and rebuild of BuySmart, our core member support and ticketing application used by sales teams and account managers. This system underpins how internal users submit member issues, track support needs, and resolve service requests.
This is a 6 month contract role with the ability to extend or convert, supporting a multi year roadmap through November 2026 and beyond. You will collaborate closely with project lead, designers, developers, and business stakeholders to define the next generation of the BuySmart experience.
This role requires more than traditional requirements gathering—success depends on a deep understanding of user personas, empathy for user challenges, and the ability to drive clarity in an Agile environment.

Key Responsibilities
User Centered Product Discovery

• Conduct interviews, shadowing sessions, and workflow analysis to understand how sales and account managers interact with the BuySmart ticketing system.
• Build and maintain user personas to represent key user types and their motivations.
• Identify gaps, friction points, and opportunities to improve the member support experience.
• Turn user insights into clear, outcome focused user stories.

Agile Backlog Ownership

• Own and prioritize the product backlog for the BuySmart modernization effort.
• Create user stories and acceptance criteria focused on outcomes, value, and usability, not just technical changes.
• Partner with engineering and design during refinement to ensure shared understanding.
• Drive Agile ceremonies such as sprint reviews, backlog refinement, and planning sessions.

Cross Functional Collaboration

• Work closely with project lead to define scope, milestones, and release strategies.
• Collaborate with UX designers to validate concepts and prototypes with users early.
• Partner with developers and QA to ensure that stories are testable, well defined, and aligned to the roadmap.
• Communicate updates, risks, and dependencies to leadership and stakeholders.

Application Modernization & System Transition

• Support the migration of BuySmart workflows into a modern platform (e.g., Dynamics 365 Customer Service or similar support/ticketing systems).
• Understand existing processes in legacy systems (e.g., Helix) to ensure feature parity where needed and improvements where valuable.
• Ensure the product design supports scalability and future enhancements across the roadmap through Nov '26.

Quality & Iterative Delivery

• Validate work against acceptance criteria and user expectations before sign off.
• Lead product demos and gather feedback from business stakeholders.
• Help define success metrics and partner with teams to measure outcomes post release.

Required Qualifications

• Bachelor's degree.
• 3+ years of experience as a Product Owner or Business Analyst in Agile software development environments.
• Experience with support/ticketing, CRM, or workflow-based applications.
• Strong grasp of Agile principles with the ability to translate user needs into incremental delivery.
• Excellent communication and facilitation skills across technical and nontechnical audiences.
• Empathy-driven, user focused mindset and an ability to represent user needs to the team.

Preferred Qualifications

• Experience modernizing or re platforming legacy applications.
• Exposure to enterprise support/ticketing solutions such as Dynamics 365 Customer Service, Salesforce Service Cloud, or ServiceNow (helpful, not required).
• Experience working in SAFe or scaled Agile environments.
• Familiarity with Azure DevOps or similar tools.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

26-00386