Title: Product / Program Manager

Location: Cupertino, CA (Hybrid – on-site biweekly or monthly depending on project phase)

Start Date: February 23rd

ABOUT THIS FEATURED OPPORTUNITY

The Product / Program Manager will join the ASO Product Management team within Fulfillment and Delivery to support capital-funded initiatives that directly impact the online customer experience. This team is responsible for shaping how customers choose to shop across multiple fulfillment and delivery options, including Apple Pickup, immediate delivery, ship-from-store, and ship-to-home (DC fulfillment).

This role focuses on optimizing the end-to-end customer experience on Apple’s online storefront (ASO), ensuring customers see the right fulfillment options based on geography, inventory, and operational capabilities.

THE OPPORTUNITY FOR YOU

A few of the key initiatives you’ll be supporting include:

1. Core Fulfillment Capabilities
   
   Identify and optimize which fulfillment options (ship-to-home, Apple Pickup, ship-from-store, etc.) are available by country and region, ensuring Apple’s footprint supports the right customer experiences in the right locations.
2. Apple-Unique Customer Experiences
   
   Support differentiated experiences such as gifting, including features like scheduling delivery for a specific date and enhancing premium customer moments.
3. Omnichannel Customer Experience
   
   Partner closely with Retail, Operations, and Engineering teams to ensure a seamless pickup experience, including order readiness, on-time fulfillment, and in-store coordination.
4. Post-Purchase Experience
   
   Own and enhance transactional experiences after checkout, including order confirmations, customer communications, order tracking, and proactive status updates throughout the fulfillment lifecycle.

KEY SUCCESS FACTORS

• 3+ years of Product Management experience: experience Define and communicate the product vision, goals, and success metrics, Identify customer problems and opportunities through research, data, and stakeholder input, Create and maintain the product roadmap, lign stakeholders on priorities, timelines, and success criteria, etc.
• Strong Program Management expertise with the ability to manage cross-functional dependencies: experience defining program scope, milestones, timelines, and deliverables, manage dependencies between teams and workstreams, drive mitigation plans and contingency strategies, etc.
• Experience in Fulfillment, Omnichannel, and/or E-commerce environments

NICE TO HAVES

• Prior Apple experience

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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