Title: Jr. Incident Management Analyst
Location: Remote
Duration: 6+ month contract-to-hire
Work Requirements: US Citizens, GC Holders, or Authorized to Work in the U.S.
 
Skillset / Experience:
The Jr. Incident Management Analyst is responsible for coordinating incident meetings, maintaining accurate documentation and timelines, tracking action items, and supporting communication throughout the incident lifecycle. The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to stay calm in fast-paced situations and anticipate needs without being prompted. This position enables Incident Managers to focus on decision-making by keeping incident processes running smoothly.
 
Responsibilities for this role include:

• Proven ability to perform independent data analysis.
• Schedule and coordinate incident-related meetings and follow-ups across multiple teams and time zones.
• Perform various administrative skills – capturing and tracking action items and commitments across teams.
• Data gathering and documenting incident updates succinctly, without needing direction or being prompted.
• Support Incident Manager throughout the resolution of operational incidents by assisting with organizing incident artifacts, communications, and reporting.
• Demonstrates close attention to detail and strong organizational and documentation skills, including decisions, action items, owners, and timelines.
• Exhibits curiosity, initiative, assertiveness and determination to succeed
• Identify and document continuous process improvement opportunities, as well as preventive measures and controls for incidents
• Eager for continuous learning opportunities and developing new skillsets
• The ability to effectively interact, collaborate, and build relationships with all levels of the organization and across multiple departments is essential.

 
Job Qualifications:

• A Bachelor's degree in a Business Administration-related area, or 2-4 years of related experience
• SAP knowledge
• Any certifications designed to drive efficiency, break down silos, or foster a culture of continuous improvement
• Experience within competitive retail electricity and natural gas markets
• Comprehensive analytical, conceptual, and problem-solving skills
• High degree of ownership, reliability, and accountability.
• Strong interpersonal and communication skills (both verbal and written), especially with meeting summaries and incident updates
• Proven ability to learn new concepts quickly
• Proven ability to manage multiple priorities independently and follow through without reminders.
• Proactive mindset along with a "can-do" work approach
• Strong bias for continual process improvement
• Proficient in MS Office software and AI

 
About INSPYR Solutions

Technology is our focus, and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
 

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