Title: Senior Workday AMS Practice Leader & Client Advisor 
Location: REMOTE – Continental US 
Compensation: Competitive Salary + Bonus
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Senior Workday AMS Practice Leader & Client Advisor

Role Summary
The AMS Senior Workday AMS Practice Leader & Client Advisor is a senior, client-facing leadership role responsible for owning end-to-end delivery, architecture, and commercial outcomes for a portfolio of Workday AMS clients. This individual combines deep Workday HCM architectural expertise with strong business acumen, sales alignment, and executive-level client relationship management.
This role is designed to be both strategic and hands-on, serving as a senior architect, trusted advisor, and delivery leader within a pod-based AMS model. The position plays a critical role in shaping repeatable, scalable go-to-market AMS offerings, driving rapid client value realization, and ensuring SLA compliance across a multi-client environment.
The AMS Senior Workday Lead partners closely with Sales, Customer Success, and Operational COEs to deliver consistent, high-quality outcomes while enabling growth from 5 to 20+ concurrent clients with minimal structural change.

Key Objectives of the Role
Deliver architect-level Workday leadership across multiple AMS clients
Drive repeatable, scalable AMS delivery models (80% standardized / 20% tailored)
Enable rapid client success through platform audits, SKU/module alignment, and proactive roadmap guidance
Support revenue growth through pre-sales support, solution shaping, and packaging of AMS offerings
Ensure operational discipline, risk isolation, and SLA compliance in a multi-client environment

Core Responsibilities
1. Client Delivery & Architectural Leadership
Serve as the senior Workday architect for assigned AMS pods, supporting Tier 1–3 clients based on complexity and risk
Own solution design, configuration standards, and architectural decision-making across multiple domains (Core HCM, Absence, Time Tracking, Benefits, Payroll touchpoints, Security)
Lead or oversee high-risk changes, payroll-adjacent activities, and regulatory-sensitive work
Ensure tenant-specific runbooks, blackout calendars, and controls are established and enforced
Act as final escalation point for complex client issues before COE or executive escalation
2. Pod Leadership & Multi-Client Delivery
Operate as a senior technical leader within the pod-based delivery structure, supporting 3–6 concurrent clients
Partner with AMS Delivery & Engagement Managers (Pod Owners) to manage workload, risk, utilization, and SLA adherence
Mentor AMS Technical Leads (FTEs) and oversee execution by AMS Analysts (C2C)
Enable effective leverage of C2C resources for ticket execution while preserving quality and institutional knowledge
Support surge models for payroll cycles, Workday releases, and peak demand periods
3. Go-to-Market & Repeatable AMS Offerings
Contribute to the design and refinement of repeatable AMS delivery methods, tools, and packaged services
Lead or support Workday platform audits to quickly align clients' current and planned SKUs/modules with AMS staffing and services
Partner with the Customer Success Enablement (CSE) COE to develop reusable assets, including:
Free delivered tenant reports (e.g., integration monitoring, security reviews)
Playbooks, guides, FAQs, and workbooks for cyclical events (Open Enrollment, Year-End, Releases, Security Audits)
Ensure 80% of delivery and tooling is standardized and reusable across clients
4. Client Relationship Management & Governance
Serve as a trusted advisor to client HR, IT, and Payroll leadership
Participate in or lead client governance forums, including:
Weekly Technical Lead standups
Monthly service reviews
Quarterly executive steering committees
Translate operational performance into executive-level insights, risks, and recommendations
Drive client satisfaction, retention, and expansion opportunities
5. Sales Alignment & Commercial Support
Partner with Sales and Account Leadership on AMS solution design, pricing models, and client proposals
Support pre-sales activities, including solution workshops, platform assessments, and scope definition
Advise on and help operationalize AMS pricing models, including:
Fixed retainers by client tier
Bucketed hours and blended rates
Time & Materials and project-based work
Outcome-based pricing models
Contribute to C2C retainer strategy, ensuring responsiveness, quality assurance, and SLA adherence
6. Risk, Compliance & Quality Management
Enforce AMS risk isolation principles, including segregation of duties and no cross-client data access
Ensure role-based tenant access and mandatory peer reviews for payroll-related changes
Partner with Security & Compliance COE on audits, controls, and regulatory requirements
Support centralized QA & Release processes for Workday bi-annual releases, SBX testing, and migrations
7. Knowledge, IP & Continuous Improvement
Contribute to client-specific and pod-level knowledge bases
Drive standard configuration patterns and root cause analysis for recurring issues
Identify opportunities for automation, tooling, and process improvement
Help mature AMS delivery maturity as the client base scales

Required Qualifications
Workday & Technical Expertise
10+ years of Workday experience, including senior architect or lead roles
Deep expertise across the Workday ecosystem, with strong understanding of downstream impacts to Payroll, Security, Integrations, and Reporting
Proven experience supporting post-production AMS environments for multiple clients
Strong understanding of Workday release management, testing strategies, and change control
Business, Sales & Client Leadership
Demonstrated experience in client-facing leadership roles within professional or managed services organizations
Proven ability to partner with Sales on solution design, pricing, and pre-sales activities
Experience operating within SLA-driven, multi-client delivery models
Strong executive communication and stakeholder management skills
Delivery & Operating Model Experience
Experience working within or leading pod-based or shared-services delivery models
Comfort managing blended teams of FTEs and C2C/contract resources
Strong understanding of capacity planning, utilization management, and margin optimization

Preferred Qualifications
Prior experience in Workday AMS, MSP, or outsourced HRIS support models
Experience supporting regulated or payroll-intensive clients
Exposure to offshore or nearshore delivery models
Workday certifications across HCM, Payroll, Benefits, Security domains, Integrations, or other relevant modules
Additional SKU expertise

Success Measures
SLA compliance and reduction of high-risk incidents
Client satisfaction, retention, and expansion
Adoption of repeatable AMS assets and delivery methods
Effective leverage of C2C resources without quality degradation
Contribution to scalable growth of the AMS client portfolio