Title:  IT Service Management Analyst
Location: Deerfield Beach, FL (Hybrid 3/2)
Duration: 6+ month contract
Compensation: $80.00– 90.00/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

IT Service Management Analyst

As a Service Management Analyst, you will be part of the Service Management Department, where your primary responsibilities will be working with ServiceNow's Configuration Management (CMDB), Discovery, Digital Portfolio Manager (DPM) and IT Asset Management (ITAM/HAM Pro/SAM Pro) modules enhancing maturity and driving improvement initiatives.

Responsibilities:

• Support and enhance Discovery schedules
• Support and enhance Service Mapping
• Support and enhance Hardware and Software Asset Management
• Support and enhance ServiceNow Knowledge Management practices
• Provide CMDB guidance during the weekly CMDB Office hours for Audits, Lifecycle tasks and general CMDB questions
• Work and complete ITSM related ServiceNow stories
• UAT stories from monthly sprint and projects
• Assist with report development and integration development
• Assist with ad-hoc tasks related to the ITOM, ITAM, ITSM initiatives

Planned initiatives:

• Streamline CMDB Maintenance activities
• Re-evaluate CSDM framework and mature accordingly
• Implement additional ITAM Publisher Packs and vendor integrations
• Implement reconciliation of Discovered CIs for CMDB accuracy and SAFE Controls
• CMDB User self-service, reporting enhancement with ServiceNow and PowerBI
• Build training sessions and documentation for CMDB and ITAM

Job Requirements

• A minimum of 5 years of experience with ServiceNow configuration management required – Yokohama instance or later
• ServiceNow System Administration Certification
• ServiceNow CMDB – Service Mapping, Discovery, CMDB, Service Graph / Integration (ie. InTune, Tanium, SAM/HAM providers) experience
• Strong process and analytical skills are essential, including critical thinking, data analysis, research, and problem-solving abilities
• Proficiency in data analysis and reporting is required, with familiarity in ServiceNow reporting and dashboards. Knowledge of Power BI is a plus
• Excellent verbal and written communication skills are necessary to effectively engage with business users and IT, and to present solutions at all levels of the organization
• Must be highly organized and possess strong skills in planning, time management, scheduling, documentation, and meeting deadlines
• An innovative mindset is essential for developing solutions through effective use of available technologies
• Attention to detail and a self-starting, inquisitive nature is highly valued
• The ability to be flexible and adaptable while working under strict deadlines with minimal supervision is crucial

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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