Title:  Organizational Change Management Lead
Location: 100% Remote
Duration: 3 year long contract engagement
Compensation: $ 65- 75 per hour
Work Requirements: US Citizen, GC Holders or or Authorized to work in US

Role Overview:
Organizational Change Management Lead
The Organizational Change Management Lead is responsible for driving the human adoption required to make a Service-Aware transformation successful. This role ensures that new operating models, governance rules, and service ownership constructs are embraced, sustained, and enforced across the enterprise.
Unlike traditional OCM roles focused solely on communications and training, this role combines change leadership with delivery ownership. The OCM Lead ensures cultural adoption progresses in lockstep with technical execution.

Strategic Purpose
The OCM Lead operates at the intersection of people, process, and delivery discipline. This role ensures that Service-Aware concepts move from design into daily behavior.
By aligning adoption milestones with technical delivery and enforcing accountability, the OCM Lead prevents transformation failure due to cultural drag or misaligned incentives.

Key Responsibilities
Change Strategy & Adoption Leadership

• Develop and execute the OCM strategy for the Service-Aware transformation
• Drive the cultural shift from asset ownership to service ownership
• Define adoption milestones aligned to technical delivery phases

Service Owner Identification & Enablement

• Lead the service owner identification initiative
• Create targeted communication, training, and enablement plans
• Equip service owners to manage services within the Service Data Fabric

Impact & Resistance Management

• Conduct change impact assessments for Greenfield builds and Policy as Code constraints
• Identify and address resistance proactively
• Deploy targeted mitigation strategies to sustain momentum

Delivery Governance & Schedule Management

• Own the OCM and Service Transformation workstream schedule
• Ensure adoption activities do not lag behind technical milestones
• Maintain alignment across architecture, development, and data teams

Reporting, Metrics & Risk Management

• Establish KPIs for adoption, service ownership, and training effectiveness
• Provide executive-level status reporting
• Maintain RAID logs to prevent adoption risks from becoming delivery blockers

Required Qualifications

• Extensive experience leading enterprise-scale organizational change initiatives
• Proven ability to drive adoption in technology or operating model transformations
• Strong facilitation and executive communication skills
• Experience aligning change initiatives to delivery schedules

Preferred Qualifications

• Experience supporting ServiceNow or service-centric transformations
• Background in highly regulated or complex enterprise environments
• Familiarity with CSDM-aligned service ownership models
• Formal OCM or change leadership certifications

Measures of Success

• Clear identification and enablement of service owners
• Measurable adoption of Service-Aware behaviors
• Alignment of cultural adoption with technical delivery milestones

Sustained reduction in resistance and reversion to legacy behaviors

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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