Role: ITSM Platform Administrator
Rate: $125,000-$135,000
Duration: Contract to hire
Location: Lewisville, Tx – Hybrid 3x per week
Work Authorization: US Citizen, Green Card holder, or authorized to work in the U.S.

POSITION SUMMARY:
The ITSM Platform Administrator is responsible for the configuration, optimization, governance, and ongoing administration of our Ivanti Service Management platform, including ITSM, ITAM, and Neurons modules. This role ensures the platform effectively supports enterprise ITIL-based processes—Incident, Problem, Change, and Service Request Management—while driving automation, data integrity, system integrations, and continuous improvement. Additionally, this role will work with service oriented agentic AI solutions to further enhance end-user experience and redefine how end-user support is provided.

The Administrator partners closely with IT Operations, Infrastructure, Service Desk, and business stakeholders to design, build, test, and maintain scalable solutions that enhance service delivery and operational visibility. This role owns workflow development, security and access management, reporting and analytics enablement, and technical documentation, while serving as a key liaison with Ivanti and third-party partners.

Operating in a maturing ITSM environment, this position combines platform expertise, process alignment, and analytical insight to improve efficiency, reduce manual work, and strengthen enterprise reporting capabilities. The role ensures the Ivanti platform remains stable, secure, and strategically aligned with Caliber's evolving operational roadmap.

ESSENTIAL DUTIES:

• Configure and maintain the Ivanti platform, including the ITSM and ITAM modules, Neurons, Ivanti objects, forms, fields, environments, upgrades, patches, etc. to meet organizational needs.
• Implement and manage ITIL-based processes within Ivanti, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Identify and implement automation solutions to improve user experience
• Support the integration of Ivanti with other IT systems and tools to streamline workflows and improve service delivery.
• Support the definition, decisioning, and management of Ivanti security, user access, roles, and permissions.
• Create and manage workflows to help automate process / remove manual processes.
• Develop and generate reports to provide insights into operational Ivanti data and support decision-making.
• Assist in the delivery of Ivanti data to non-Ivanti assets (e.g., data warehouses, other applications, etc.) to support enterprise reporting and analytics needs.
• Collaborate with IT teams and business stakeholders to coordinate, plan for build, test, deliver, support, and maintain Ivanti and/or Ivanti-integrated solutions.
• Create and maintain comprehensive documentation regarding Ivanti's charter, objectives, strategies, requirements, configurations and designs, standard operating procedures (SOP's) as well as roadmap and other forward-thinking documents.
• Provide technical support to end-users and resolve issues related to Ivanti, ensuring minimal disruption to business operations.
• Provide training and guidance to IT teammates and end-users on the Caliber SOP's of Ivanti.
• Identify opportunities for process improvements and system enhancements and make recommendations to optimize the use of the Ivanti platform.

• Implement solutions with the end-user in mind. User experience focus is critical.
• Manage the relationships wIvanti and/or Ivanti partners.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in configuring and customizing the Ivanti platform, including experience with JavaScript, Java expressions, etc. and automation are highly desirable.
• Knowledge of SQL, APIs, and system integrations is a plus.
• Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
• Excellent verbal and written communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
• Strong customer service orientation, with a commitment to providing high-quality support to end-users.
• Ability to work collaboratively in a team environment and build positive working relationships with colleagues and stakeholders.

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

• Bachelor's degree in information technology, computer science, or a related field or a combination of education and experience that meets our requirements.
• Minimum of 3 years of experience in IT service management, with a focus on administering Ivanti ITSM or similar platforms.
• Advanced ITIL certifications and Ivanti ITSM certification are highly desirable.
• Experience with Moveworks (or similar Agentic AI/Automation solution) is highly desirable.

CERTIFICATIONS, LICENSURES, AND LANGUAGE SKILLS (If needed):

• ITIL 4 Foundations required
• Advanced ITIL and ITSM certifications are highly desirable

PHYSICAL REQUIREMENTS:

Position requires little to moderate physical activity. Handling of average weight objects up to 15 pounds; occasional standing or walking; frequently at a keyboard, workstation, or desk.

WORK ENVIRONMENT:

Work is typically in a normal office administrative environment involving minimal exposure to physical risks.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
 

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