Title: ServiceNow Solution Architect
Location: Remote (EST Hours)
Duration: 3 Year Contract
Compensation: $115-$130/HR
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Role Overview: Solution Architect
The Solution Architect is the senior-most technical authority responsible for defining, governing, and protecting the long-term architectural integrity of the ServiceNow platform. This role holds accountability for architectural decisions that directly impact financial sustainability, operational resilience, regulatory compliance, and enterprise scalability.
The Solution Architect does not merely design solutions. They determine what should be built, how it should be built, and whether it should be built at all. Acting as the architectural counterweight to delivery pressure, this role ensures the platform evolves toward a Service-Aware, outcome-driven operating model rather than accumulating unmanaged technical debt.

Strategic Purpose
The Solution Architect operates at the intersection of architecture, governance, and automation. This role ensures that speed does not compromise integrity, and that platform evolution is deliberate, disciplined, and enforceable.
By embedding governance through Policy as Code and anchoring all design decisions to CSDM-aligned service models, the Solution Architect enables sustainable enterprise value from the ServiceNow platform.

Key Responsibilities
Architectural Strategy & Platform Design

• Own the end-state ServiceNow architecture, including the Service Data Fabric and service-centric operating model
• Enforce strict adherence to Common Service Data Model (CSDM 5.0) standards across all domains
• Define architectural principles that ensure scalability, maintainability, and platform longevity

Decision Engineering & Technical Debt Management

• Lead and govern structured "Greenfield vs. Fixed” decision forums
• Evaluate legacy customizations, integrations, and data models against OOB capabilities
• Render binding architectural decisions that balance risk, cost, and long-term enterprise value

Policy as Code & Automated Governance

• Design and implement Policy as Code using ServiceNow PaCE and GRC or IRM capabilities
• Replace manual governance processes with automated, enforceable controls
• Align policy automation with enterprise security, compliance, and risk requirements

Integration & Data Architecture

• Architect secure, scalable integrations supporting service visibility and event correlation
• Define enterprise integration standards using IntegrationHub, APIs, and event-driven patterns
• Ensure performance, resiliency, and security requirements are met

Technical Governance & Quality Assurance

• Chair the Technical Governance Board and approve all proposed customizations
• Enforce Service-Aware architectural standards across development teams
• Prevent unnecessary customization and platform misuse through proactive guidance

Required Qualifications

• Extensive experience serving as a ServiceNow Solution Architect on enterprise-scale programs
• Deep expertise across ITSM, ITOM, Service Mapping, CSDM, Domain Separation, and IntegrationHub
• Proven ability to manage and reduce technical debt in legacy environments
• Strong executive communication skills for translating architectural decisions into business impact

Preferred Qualifications

• Experience implementing Service Data Fabric or service-centric operating models
• Hands-on experience with Policy as Code Engine (PaCE) and GRC or IRM
• Background in highly regulated industries, including financial services
• ServiceNow Certified Master Architect or equivalent

Measures of Success

• Reduction in technical debt and customization footprint
• Measurable improvement in ServiceNow platform maturity and service visibility
• Successful enforcement of governance through automated Policy as Code
• Architectural decisions that enable long-term agility, resilience, and scale

About INSPYR Solutions
Technology is our focus and quality is our commitment. INSPYR Solutions is a national expert in flexible technology and talent solutions, aligning industry expertise with client objectives and culture. Our offerings span professional services, project delivery, and talent solutions, grounded in a human-centric approach.
INSPYR Solutions is an Equal Employment Opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws.
 

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