Title: Support Technician
Location:  Vienna, Virginia
Duration: Initial 6 months contract with extensions
Compensation: $20.00-$27.00/hr
Work Requirements: US Citizen, GC Holders or or Authorized to work in US

Shifts Options – 6am-2:30pm, 8am-4:30pm, 10am-6:30pm all CDT M-F

EXCELLENT interpersonal skills are a MUST
• Quality customer service skills
• Patience
• Ability to work with other team members (Team first attitude)
• Adaptability to a fast-paced environment Technical Knowledge/Skills:
• Troubleshooting Skills
• Oral/Written Communication Skills
• Ticketing System experience (ServiceNow)
• Windows 10 Experience, Experience with:
• Microsoft Active Directory
• Experience with desktop imaging technologies (MDT, LTI, ZTI)
• Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes
• HP, Canon, and Toshiba printer support Nice to haves: A+ Certification, Windows 10 Certification, Awareness of security of financial institutions, SCCM entry-level knowledge

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