Title: IT Field Support Specialist   
Location: Houston, TX, 77578 (will travel to different sites within Houston)
Duration: Contract to Hire
Work Requirements: US Citizen, GC Holders, or Authorized to Work in the U.S.
 
The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from both corporate and field offices, as defined by the scope of the project. The primary focus of this position is to be the single point of contact for all IT-related issues at the assigned site. This includes taking ownership of all IT issues and concerns, ensuring the appropriate escalations, and assisting in determining that the root causes of IT issues are understood and addressed.
 
Essential Duties & Responsibilities

• Interact, build, and maintain strong relationships with all levels of the organization.
• Responsible for supporting all hardware and software on company desktops and providing expert second-level desktop support.
• Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites.
• Develop and maintain up-to-date PC and accessories inventory and promote IT standards for their assigned sites.
• Respond to phone and e-mail inquiries that are placed in your queue and directly interact with customers towards a resolution.
• Follow up with end users to ensure problems are resolved successfully and satisfactorily.
• Provide IT training to customers to ensure the successful use of IT equipment.
• Maintain professional growth and development through continued education and training.
• Work with other IT groups to roll out hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects.
• Install and troubleshoot Microsoft Windows 1011 operation systems and standard business applications, including desktops and laptops, and associated peripherals.
• Document and revise all resolutions to be updated in the IT Knowledge Base
• Be able to manage and prioritize a heavy caseload and respond to customers' requests promptly.
• Work a flexible schedule and provide after-hours support as necessary.
• Maintain detailed documentation of each service call in an online tracking system.
• Perform other duties as assigned.

 
Education/ Experience

• Fluent in written and spoken English.
• Possessing any of the following certifications would be highly desired: A+, Net+, MCP, MCDST, or HDI Desktop Field Support Technician or comparable.
• 2 or more years of work-related experience required, preferably in the Oil and Gas Sector
• Experience in the following IT areas – PC, LAN, WAN, Site-to-Site VPN, Wireless (preferably Cisco), web-based solutions, and DOS-based applications is required.
• Experience and knowledge of Server 2019, Cisco Routers,a nd Switches
• Ability to set up and manage mobile devices required (iOS, Androids, Air Cards, etc.)
• Experience in setting up HP LaserJet and Multi-functional printers required.
• Experience working with ITSM software, preferably BMC Remedy.

 
 
Qualifications

• Must have a TWIC card.
• You must be a U.S. Citizen or a non-citizen national of the U.S., or a legal alien.
• Self-motivated and able to work with limited supervision.
• Understanding of IT Infrastructure, Security,y and Applications.
• Time Management – Punctuality is critical.
• Understanding of business strategy and the impact of IT on those strategies.
• Exceptional customer support and interpersonal skills.
• Excellent troubleshooting and problem-solving skills.
• Desire to learn, work, and contribute to a team environment to accomplish overall team objectives in a demanding organization.
• Excellent verbal and written communication skills.
• Ability to document Status Report, Inventory/Asset Sheet, and Vacation.
• Willingness to travel with Techs to learn how they function with I.T. equipment.
• Strong organizational skills

 
Physical Requirement

• Ability to routinely lift at least 50 lbs.

 
Travel Requirement

• Must be willing to travel up to 80% for daily site visits as needed and possibly overnight stays.
• Excellent driving record required, with no major violations within the last three years. A reliable personal vehicle is required; mileage will be reimbursed. The estimated radius of travel is about 100 miles from Manvel, TX, for routine travel with occasional longer distances.

 
About INSPYR Solutions

Technology is our focus, and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
 
 
 
 

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