Title: Technology Support Specialist
Location: Doraville, GA (Onsite)
Duration: 6+ month contract
Compensation: $50.00 – 55.00/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

VIP Support Tech Lead

• Performs installation, configuration, maintenance, debugging, and support for systems software/hardware, including implementation support for multiple infrastructure platforms.
• Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures.
• Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.
• Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems.
• Interacts with requestors and architects to define system requirements. Translates the requirements into technical specifications. Interchangeably works with technical business-oriented teams.
• Implements and maintains tools/applications to ensure systems have sufficient security controls.
• Evaluates and researches upgrades, patches, and new system functionalities.
• Researches, plans, and implements new system technologies.
• Evaluates new and emerging technologies and methodologies to find faster, cost effective, and more reliable solutions for existing and proposed systems.
• Participates in system design.
• Recommends architectural direction for new operating system functions, hardware features, or application needs to help drive standard and efficient applications and infrastructure design.
• Aligns the infrastructure roadmap with the application technology strategy, hardware vendor roadmaps, and service capabilities.
• Leads a team of system engineers and senior system engineers.

Nature and Scope

• Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
• Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
• Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.
• 5-10 years of experience in Field Support, Desktop Support, or Executive / VIP IT Support
• Strong knowledge of Windows, macOS, Microsoft 365, Active Directory, mobile OS (iOS/Android), and collaboration tools
• Proficient with IT security standards, A/V conferencing systems, and computer network troubleshooting
• Experience supporting executives, senior leadership, or high-profile users
• VIP User Support (70%)
• Act as the single point of contact for VIP users, ensuring priority handling and coordination for incident resolution
• Maintain VIP-specific documentation, preferences, asset records, and support history
• Certain certifications as plus in network or MS tools but not required.
• Typically requires BS/BA in a related discipline.
• Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field
• Responsible for developing, maintaining, and supporting complex technical infrastructures, hardware, and system software components.
• Act as team lead providing expert technical direction. Interface with business stakeholders on complex projects. Provide leadership & support to our executive leadership team.

Our benefits package includes: 

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

#IND-TELECOM

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

26-156568