Role: System Administrator
Location: Remote
Duration:  6+ Month Contract
Compensation: $70.00 – 90.00/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in US

If interested, please contact Margot Parsons at mparsons@inspyrsolutions.com or call 714-465-5478

Summary:
The System Administrator, Service Management plays an important role in the organization by performing several tasks related to the company's service management function, supporting IT and business support teams. The role is primarily responsible for administering the Service Management platform and providing consultation and subject matter expertise for team efficiency improvements, further integration with other systems, and maintaining security of the core data and availability of the tool.

Responsibilities:

• Become the resident expert on advanced team features for the company's current service desk, asset management, and change control platform.
• Manage and administer the daily operations of cloud-based internal infrastructure on the service management platform and connected systems.
• Maintain and the service management platform's enhancements and releases.
• Schedules, installs, tests system software upgrades, changes; maintain a relevant changelog.
• Troubleshoot and resolve any software performance issues.
• Work collaboratively with Governance, EPMO, Sales, Ops, and Technology teams to understand, triage, and support the needs of the organization.
• Develop reporting capabilities and metrics for senior management.
• Implement and automate workflows within and across systems, such as bulk ticket creation, reporting, and user attribute maintenance; leverage technologies such as Python, Azure, and Microsoft Power Platform.
• Be the primary technical point of contact with third-party system providers and consultants connected to the platform
• Identify operational weaknesses and help improve or innovate new processes.

Qualifications

• Working knowledge of SolarWinds Service Desk, Freshservice, Zendesk, or similar
• Integrations using systems such as Azure, Okta; HTTP requests. 
• Knowledge of Asana, Trello, JIRA or other similar project management software for tracking development.
• Exercise independent judgment and professionally executes projects with little direction.
• Proficient ability in communicating issues, impacts, and corrective actions in written and verbal form following change management procedures.
• Passionate about delivering excellence in customer service within a team environment.
• Strong problem-solving skills.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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