Title: Operations Associate
Location: Remote (CA or NY locations preferred)
Duration: 47W, 5D
Compensation: $46 – $66 hourly
Work Requirements: US Citizen, Green Card Holder, or Authorized to Work in the U.S.

We are seeking an experienced Operations Associate  to support a high-impact people operations function within a fast-paced, enterprise environment. This role will focus on service delivery governance, complex case management, operational performance, vendor oversight, process improvement, and documentation across one or more functional areas.

Responsibilities

• Manage complex operational cases and processes requiring strong judgment, advanced domain knowledge, and structured troubleshooting.

• Support service delivery governance, operational monitoring, performance reviews, escalation management, and process improvements.

• Partner with cross-functional stakeholders to resolve operational challenges while maintaining professionalism, discretion, and strong attention to detail.

• Identify opportunities to improve workflows, reduce manual effort, and strengthen consistency through automation, tooling, standardization, or process redesign.

• Develop, update, and maintain documentation, including SOPs, playbooks, process maps, and governance routines.

• Support vendor or supplier oversight, including performance tracking, issue resolution, and recurring operational reviews.

• Use data and reporting to identify service delivery trends, root causes, recurring issues, and improvement opportunities.

• Participate in user acceptance testing for system enhancements or bug fixes, ensuring workflows are functional and ready for launch.

• Support change management efforts by helping teams adopt new processes, tools, and operating procedures.

• Adapt quickly to changing priorities and focus efforts where they will have the greatest operational impact.

Minimum Qualifications

• 6+ years of experience supporting or overseeing service delivery functions such as onboarding, offboarding, payroll, learning, benefits, transfers, HR operations, or related business operations.

• Experience with case management and HRIS administration.

• Strong process design and documentation skills, including SOP development.

• Advanced Excel or Google Sheets skills, including pivot tables, VLOOKUP, formulas, and reporting.

• Demonstrated ability to manage competing priorities and execute effectively in ambiguous, fast-changing environments.

• Proven experience performing root cause analysis and delivering measurable improvements related to quality, speed, cost, or employee experience.

• Strong communication skills, with the ability to simplify complex topics and influence stakeholders across levels.

• Experience working independently while supporting scalable operations strategy, planning, and execution.

• Experience collaborating within a matrixed, cross-functional environment.

• Track record of improving workflows and reducing manual effort through automation, tooling, standardization, or process redesign.

Preferred Qualifications

• Experience supporting vendor or supplier performance oversight and governance routines.

• Experience applying AI tools, automation, or workflow optimization in an operations environment.

• Experience with knowledge management, case triage, quality monitoring, or reporting automation.

• Knowledge of technology or software industry business models and core operational processes.

• Bachelor’s degree in business, operations, human resources, consulting, or equivalent experience.

Our Benefits Package Includes

• Comprehensive medical benefits

• Competitive pay

• 401(k) retirement plan

• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with applicable federal, state, and local laws governing nondiscrimination in employment.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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