Our client is seeking an Operations Director to join their team on contract-to-hire basis. This role drives operational discipline, financial stewardship and consistent operational execution by leading budgeting processes, building and monitoring key performance indicators (KPIs), managing cross functional projects and initiatives, and ensuring the development and adoption of clear processes, SOPs, and training. This role has a hybrid schedule and is located downtown Chicago.
 
Responsibilities:

• Lead annual budgeting and forecasting processes for assigned programs and operational areas.
• Partner with Finance and Program leadership to monitor monthly financial performance, analyze variances, etc.
• Support implementation of new programs, contracts, technologies, and service models, ensuring readiness across people, process, and systems.
• Lead cross functional projects from initiation through execution, ensuring timelines, deliverables, and outcomes are met.
• Define, track, and report on KPIs that measure program performance, operational efficiency, and compliance.
• Partner with Quality and Compliance to ensure metrics reflect regulatory requirements and accreditation standards.
• Map, evaluate, and redesign workflows to improve efficiency, consistency, and service quality.
• Develop, document, and maintain SOPs for key operational processes across programs and support functions.
• Develop and deliver training programs that support SOP adoption, operational consistency, and staff readiness.
• Monitor training effectiveness and adjust content based on performance trends, feedback, and compliance findings.

 
Requirements:

• Bachelor’s degree required, Master’s degree preferred.
• 5-7+ years of experience in operations, project management or organizational leadership
• Nonprofit experience strongly preferred
• Demonstrated success in budget management, KPI development, and operational performance improvement.
• Strong project management skills with experience leading cross functional initiatives.
• Proven ability to design and implement processes, SOPs, governance structures, and training programs.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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