Job Summary:
A BPO (Business Process Outsourcing) Project Manager oversees outsourced business operations—such as customer service, back-office work, or IT services—that are often handled by third-party vendors or offshore teams. Their job is to ensure the outsourced work runs smoothly, meets deadlines, stays within scope, and satisfies client expectations.
Think of them as the bridge between the client and the BPO provider, making sure everyone is on the same page, work is moving forward, and nothing falls through the cracks.

Responsibilities:

• Oversee scheduling of project tasks, meetings, and resource allocation to ensure timely execution.
• Maintain and organize project documentation, including reports, contracts, and process records.
• Manage project timelines, track milestones, and ensure adherence to deadlines.
• Coordinate communication between stakeholders, ensuring clarity and alignment on administrative needs.
• Monitor project progress, identify potential delays, and escalate issues as needed.
• Ensure compliance with administrative protocols and client requirements.
• Previous BPO experience preferred
• assist with the overall management of the projects with TCS and ADP
• BPO, TCS and ADP experience

 Key Responsibilities (Simplified for the Team):

1. Keep Projects Organized:
   • Manage documents like contracts, reports, and process guides.
   • Make sure everything is documented, accessible, and up-to-date.

2. Track the Work:
   • Follow a timeline.
   • Monitor milestones and flag anything that's running late.

3. Coordinate Communication:
   • Be the main point of contact between all stakeholders (clients, vendors, internal teams).
   • Ensure everyone understands what's needed and what's expected.

4. Spot Problems Early:
   • Track progress closely.
   • If something looks off—like delays or miscommunication—they escalate it quickly to get it resolved.

5. Stay Compliant:
   • Make sure processes follow both internal company policies and the client's requirements.

6. Bring BPO Experience:
   • They should understand how outsourced operations work, especially in high-volume environments.
   • This includes working with offshore teams or call centers, often across time zones.

 
What Makes a Great BPO Project Manager?

• Experience in BPO settings
• Strong project coordination skills
• Great communicator – especially across cultures, teams, and time zones

  
Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

 
 
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
 

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