Title: IT Project Manager-Credit Card Programs (Financial Services)
Location: Atlanta, GA (3 days on-site)
Duration: TBD   
Rate: $55-62/hr. W2
Work Requirements: US Citizen, GC Holder, or authorized to work in the U.S. 
The Strategy and Integration team within the company's Payments partners: Consumer and Small Business division has three functions: Partner Integrations, CRM (Salesforce) Enablement, and API Product Management. In this exciting opportunity, you will be an integral part of the Partner Integrations team, ensuring our Financial Institutions and Cobrand partners are successfully set up to connect to the bank and their successful implementation of APIs that enhance the cardmember experience, that differentiates our B2B partners from their competitors. We are seeking a detail-oriented and client-focused Partner Integration Implementation Manager to lead and coordinate technical onboarding projects between our partner Financial Institutions & Cobrand partners. In this role, you will manage the full implementation lifecycle of data exchanges (batch files), Single Sign-On (SSO), and various credit card payment API integrations, working directly with both financial institutions and Cobrand partners (merchants) and their 3rd party digital providers.
 
This is a dynamic, cross-functional role that requires strong communication skills, a knack for translating technical requirements, and the ability to manage multiple projects simultaneously. If you enjoy interacting with B2B customers, following procedures, conducting repeatable activities, talking about technology, and being able to navigate curve balls, this is the role for you.
 
Key Responsibilities:
Project Coordination & Execution:
Lead end-to-end implementation of technical integrations, including:

• Batch file data exchange setup
• Single Sign-On (SSO) integrations
• Credit card payment API implementations
• Act as the primary point of contact for assigned projects, managing communications between Financial Institutions, and third-party providers (e.g., Fiserv, FIS, Alkami, Candescent).
• Maintain accurate and up-to-date project tracking using Salesforce.

Customer Communication & Relationship Management:

• Conduct regular touch base calls and send proactive email updates to ensure clients and their vendors stay informed and on schedule.
• Explain technical concepts and integration requirements in a clear and approachable manner to both technical and non-technical stakeholders.
• Maintain a high level of professionalism, diplomacy, and responsiveness in all client interactions.

Project Oversight:

• Manage multiple concurrent integration projects, ensuring milestones are met and blockers are addressed promptly.
• Coordinate internal and external meetings, document outcomes, and track next steps.
• Stakeholder Alignment & Reporting
• Provide regular status updates and executive summaries to internal stakeholders, including leadership, product, and compliance teams.
• Facilitate alignment between business goals and technical implementation strategies.
• Provide feedback on Partner and 3rd Party Vendor integration readiness

Technical Documentation & Knowledge Transfer:

• Create and maintain comprehensive documentation for each integration, including technical specifications, workflows, and support guides.
• Conduct knowledge transfer sessions with internal support and operations teams post-implementation.

Post-Implementation Support & Optimization:

• Monitor integration performance post-launch and coordinate with partners to resolve any issues.
• Identify opportunities for optimization and scalability in existing integrations.

Change Management:

• Support change management efforts related to new integration processes or tools.
• Train internal teams and partners on updated workflows and systems.

Continuous Improvement:

• Identify opportunities to improve internal implementation processes and partner experience.
• Collaborate with cross-functional teams on process improvement initiatives.

Risk Management & Compliance:

• Identify and mitigate risks associated with partner integrations, including data security, regulatory compliance, and operational continuity.
• Ensure all integrations comply with internal policies, industry standards, and regulatory requirements (e.g., PCI DSS, FFIEC).

Basic Qualifications:

• Bachelor’s degree, or equivalent work experience.
• Client-facing B2B roles, preferably in a technology or financial services environment
• Demonstrated ability to manage multiple projects and deadlines simultaneously
• Experience communicating technical topics clearly and tactfully via phone, email, and in meetings to audiences without technical aptitude
• Comfortable managing client and vendor relationships
• Clear, confident communicator with strong listening skills
• Patient, diplomatic, and solution-oriented
• Proactive in follow-up and problem resolution
• Technically curious and process-minded
• Excellent analytical, problem-solving, organizational skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Aptitude for learning new systems, software, and integration methods
• Experience initiating or participating in process improvement initiatives

Preferred Skills/Experience:

• Familiarity with APIs, SSO technologies, and data file transfer protocols (e.g., SFTP, flat files, etc.)
• Experience with Salesforce or similar CRM/project tracking tools
• Experience working with third-party digital banking platforms (Fiserv, FIS, Alkami, Candescent, etc.)
• Credit card payments and/or credit card partner management experience
• Train internal teams and partners on updated workflows and systems.
• Support change management efforts related to new integration processes or tools. 

Certification PMP, CPM. Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities. Manages day-to-day operational aspects of a project and scope. Reviews deliverables prepared by the team before passing them to the client. Effectively applies our methodology and enforces project standards. Prepares for engagement reviews and quality assurance procedures. Minimizes our exposure and risk on the project. Ensures project documents are complete, current, and stored appropriately. Defines, plans, and implements the goals and milestones associated with all application development or system projects. Oversees the analysis, design, execution, and support of all assigned projects, including resource planning, team selection, performance appraisals, and budgets. Formal project management will also entail the usage of a standardized project management methodology to guide all projects in a consistent, organized, and reliable manner.

>>> Qualified candidates, please apply to this posting directly. You can also email your updated resume to kjoy@inspyrsolutions.com for further review. 
 
About INSPYR Solutions
Technology is our focus, and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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