Title: IT Back Office Analyst

Shift: 9:00 AM – 6:00 PM CST (Monday – Friday)

Weekend Rotation: Required to work 2 consecutive Saturdays, then off for 4 weeks (rotating schedule). Saturday hours are typically 8:00 AM – 2:00 PM CST; time worked and on-call coverage are paid as overtime.

Location: Fully Remote

Compensation: $25/hour

Duration: 12+ Months (Potential Contract-to-Hire)
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Position Overview

The IT Back Office Analyst will support internal business systems by analyzing data, identifying and reporting errors, and assisting with system provisioning and access requests. This role is not a typical IT helpdesk position—it is more focused on data accuracy, system reliability, and maintaining secure access to sensitive employee information such as pay and HR records.

You will be trained extensively before working independently, leveraging a comprehensive knowledge base that outlines all systems, terminology, and troubleshooting procedures. This position requires a trustworthy, detail-oriented individual with strong communication skills and comfort working in a technology-driven environment.

Key Responsibilities

• Support internal business systems and perform Tier-2 level tasks such as account provisioning, password resets, and basic installations (e.g., printers).

• Review data, identify potential errors or inconsistencies, and report findings to the responsible technical teams for resolution.

• Follow detailed procedures and knowledge base documentation to resolve common issues and process requests accurately.

• Maintain confidentiality when accessing or handling sensitive information, including employee pay and personal data.

• Participate in weekend rotation coverage—typically working online for a few hours and remaining on-call for the remainder of the shift.

• Collaborate with peers and internal departments to ensure smooth operations and continuous improvement of internal support processes.

Qualifications

• Comfortable working in a technology-focused environment; prior IT experience is not required.

• Excellent analytical, organizational, and problem-solving skills.

• Ability to follow detailed written instructions and retain procedural knowledge.

• Strong attention to detail and commitment to maintaining data integrity.

• Exceptional professionalism and discretion when handling confidential information.

• Dependable, team-oriented, and willing to learn.

• High school diploma or equivalent required; associate or bachelor’s degree preferred but not mandatory.

Training & Environment

This role includes hands-on training and guided learning using an extensive internal knowledge base. You’ll be part of a supportive, collaborative team that values accuracy, dependability, and integrity over prior IT expertise.

 
Our benefits package includes: 

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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