Title: Product/Interface Designer – II
Location: Farmington, MI (remote)
Duration: 6 month initial contract with potential extension or hire
Compensation: $50 – $53/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Product/Interface Designer – II

Develop and Lead VOC Strategy:

• Design and execute comprehensive VOC research programs, including surveys, interviews, focus groups, and analysis of unsolicited feedback (e.g., social media, support calls).
• Define research objectives, methodologies, and KPIs to measure customer satisfaction, loyalty, and experience.
• Oversee the collection, consolidation, and analysis of customer feedback data from multiple sources, such as SurveySparrow.

Insight Generation and Reporting:

• Analyze VOC data to identify trends, pain points, and opportunities for improvement.
• Synthesize findings into clear, actionable insights and present recommendations to stakeholders through compelling monthly reports and quarterly presentations.
• Monitor the impact of implemented changes and maintain a feedback loop for continuous improvement.

Stakeholder Engagement:

• Collaborate with cross-functional teams (product, design, marketing, commercial sales) to ensure customer insights inform decision-making and product development.
• Build relationships across the organization to champion customer-centricity and secure buy-in for VOC initiatives.

Program Management:

• Manage VOC program operations, including survey design, participant recruitment, and data quality assurance.
• Lead and mentor a team of researchers, fostering best practices in generative and evaluative research.
• Ensure compliance with ethical standards and regulatory requirements.

Our benefits package includes: 

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions
 
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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