IT Development Engineer II – ServiceNow (Identity Management)

Hybrid – Charlotte, NC | Initial W2 Contract | U.S. Citizens or Candidates Authorized to Work in the U.S.

Position Overview

We are seeking an experienced IT Development Engineer II with strong expertise in ServiceNow administration and Enterprise Identity Management (IAM). This role is responsible for administering, configuring, and enhancing the ServiceNow platform while supporting identity lifecycle management, access governance, and integrations with enterprise identity and infrastructure systems. The ideal candidate has a strong technical background in ServiceNow development, automation, and identity management technologies.

Key Responsibilities

• Administer, configure, and enhance ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center, and custom applications.
• Develop and maintain ServiceNow applications, workflows, forms, and automation solutions.
• Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows.
• Design, develop, and support integrations between ServiceNow and enterprise systems such as Active Directory, Azure AD, Microsoft 365, SCCM, Snowflake, and other business applications.
• Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to integrate ServiceNow with internal and third-party platforms.
• Develop PowerShell scripts to automate administrative tasks, monitoring, and data synchronization.
• Design and implement identity lifecycle processes including onboarding, offboarding, and role changes.
• Integrate ServiceNow with enterprise IAM platforms such as Okta, Azure AD, Ping Identity, Saviynt, or similar identity governance solutions.
• Build and maintain access request workflows, access certification campaigns, and entitlement review processes.
• Support identity governance initiatives and ensure compliance with internal security and audit requirements.
• Partner with IT, Security, HR, and Compliance teams to improve identity management processes and access controls.

Required Qualifications

• 3–5 years of ServiceNow administration experience in an enterprise environment.
• 3+ years of experience implementing or supporting Identity and Access Management (IAM) solutions.
• Experience integrating ServiceNow with enterprise applications using REST/SOAP APIs, LDAP, Active Directory, SAML/SSO, and cloud identity providers.
• Strong experience with JavaScript, REST APIs, and ServiceNow scripting.
• Hands-on experience developing PowerShell automation scripts.
• Solid understanding of IAM concepts including:
  • Role-Based Access Control (RBAC)
  • Attribute-Based Access Control (ABAC)
  • Single Sign-On (SSO)
  • Multi-Factor Authentication (MFA)
  • User provisioning and deprovisioning
• Strong troubleshooting and problem-solving skills.
• Working knowledge of ITIL principles and IT Service Management best practices.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) or HRSD certification
• Experience with Flow Designer, Integration Hub, and ServiceNow Virtual Agent/AI capabilities
• Experience with JavaScript, PowerShell, SQL, and automation scripting
• Familiarity with compliance frameworks such as SOX

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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