Title: Smartsheet Technical Support
Location: Remote India
Duration: 12 month contract
Compensation: $15.00 – 20.00/hr

Smartsheet Technical Support

• Responsible for Smartsheet 1st level technical support, assisting teams in connecting with Smartsheet Customer Service where needed and determining escalation to Smartsheet Administrator
• Responsible for Daily and Weekly User Mgmt Reporting for Smartsheet Platform and reporting issues or concerns to Smartsheet Administrator
• Responsible for Account Requests (Contributors Only) Smartsheet Platform and reporting issues or concerns to Smartsheet Administrator
• Assists in developing Smartsheet user documentation (i.e. reference guides)
• Assists in Workspace Governance Audits and identifying opporotunities for Member seat reduction

IT PMO Smartsheet Environment

• Responsible for Daily and Weekly IT PMO Reporting for Smartsheet Environment and reporting issues or concerns to Smartsheet Administrator
• Responsible for project provisioning and reporting issues or concerns to IT Portfolio Analyst
• Responsible for IT PMO personnel Smartsheet customization requests and reporting issues or concerns to IT Portfolio Analyst
• Responsible for IT PMO Portfolio Spend Workspace oversight during Pilot and Hypercare and reporting issues or concerns to IT Portfolio Analyst
• Assists IT Portfolio Analyst in technical debt clean-up related to IT PMO Smartsheet Environment    
• 5+ years of experience in Smartsheet Technical Support and Solutioning (understanding basics of Smartsheet solutions using Sheets, Reports, Dashboards and Premium Applications)
• 6+ months of experience provisioning new accounts in Smartsheet newly released USM
• Some experience creating Collections
• 1+ years of experience documenting processes    
• Smartsheet Solutions Architect Certification    
• Smartsheet Platform
• Smartsheet Premium Applications Dynamic View, WorkApps, Data Shuttle and DataMesh    Proof of Smartsheet Core Product Certification    

Why Join INSPYR Global Solutions (IGS)

Join a diverse and multicultural workplace where you'll collaborate with talented professionals from around the world, build meaningful connections, and grow your career in a supportive environment. At IGS, we're committed to helping you succeed by offering:

• Flexible remote and hybrid work opportunities
• Continuous learning and professional development programs
• A culture that prioritizes employee wellbeing

INSPYR Global Solutions is the Global Delivery Team for INSPYR Solutions, connecting top talent with opportunities across IT and professional services. Through collaboration, expertise, and innovation, we support global teams and help drive impactful solutions for our clients. Our focus is building a community of skilled, motivated, and reliable professionals who contribute to growth, performance, and long-term success. Learn more about us at www.inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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