Title: Production Support Engineer
Location: New York, NY (hybrid)
Duration: 12+ month contract
Compensation: $40 – 50.00/hr. W2
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
 

ABOUT THIS FEATURED OPPORTUNITY

The Production Technology Operations team supports the technology systems and equipment used across studio and production environments. The team partners with business stakeholders, engineers, vendors, and other technical teams to ensure production personnel have reliable technology to support content creation and day-to-day operations.

THE OPPORTUNITY FOR YOU

We are seeking a Senior Production Support Engineer to provide hands-on technical support across production environments. This role serves as a boots-on-the-ground technical resource, supporting production teams wherever their work takes them. Work locations may vary daily depending on production needs, requiring flexibility to travel between locations throughout the city.

You will troubleshoot technical issues across Tier 1, Tier 2, and Tier 3 support, ranging from peripheral and Bluetooth connectivity to Wi-Fi, network access, VLANs, firewalls, and more complex connectivity issues affecting remote production workflows. The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and the ability to adapt quickly in a fast-paced production environment.

KEY SUCCESS FACTORS

1. IT Support Experience: At least 1 year of experience in IT support, help desk, or a similar technical support role.
2. Technical Troubleshooting: Experience supporting Mac, iOS, iPadOS, and other computing devices, with a strong understanding of networking concepts, including VLANs, firewalls, and connectivity troubleshooting.
3. Customer Service: Strong customer service and communication skills, with the ability to support users professionally in a fast-paced environment.

NICE TO HAVES

• A passion for creating an exceptional customer experience.
• Experience supporting technology in production, studio, or other dynamic environments.
• Ability to troubleshoot complex network and connectivity issues across local and remote workflows.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact HR@inspyrsolutions.com for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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