Title: Developer Support Project Manager II
Location: remote
Duration: 12+ month contract
Compensation: $48.00 – 67.00/hr.
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

The Developer Support Operations team is seeking an experienced Developer Support Project Manager to join our team on a contract basis.

About the Role:
We are looking for a highly motivated and experienced program manager to help with shaping the development and implementation of our Developer support strategy. The successful candidate will work closely with cross-functional teams to build, innovate, and advocate for support solutions that meet the needs of Developers

Responsibilities:
Work closely with the Program Manager for Developer Support Foundations to understand and define business requirements for Developer support;
Manage operational and technical projects, provide documentation, and frequently communicate status, progress, and roadblocks to XFN and Leads;
Understand stakeholder landscape and communicate effectively across many levels;
Advocate for developer support by creating advocacy and visibility into successes, and changing external sentiment through stronger visibility and market recognition;
Gain supporting insights through data and tell stories through data to inform decision-making.

Minimum Qualifications:
Strong experience in managing projects, including project planning, execution, and delivery
Excellent communication skills, including the ability to present to XFN audiences and build strong relationships with team and XFN stakeholders
Strong experience with data analysis and interpretation
Experience with Salesforce or similar CRM systems
Curiosity in product development and a passion for advocating for AI-focused support solutions
Domain-level expertise in developer support, including support systems, vendor operations, and operational knowledge

Preferred Qualifications:
Experience working in a fast-paced, dynamic environment and dealing with ambiguity
Familiarity with the VR or gaming industry
Ability to work effectively in a global, large-scale, complex environment
Strong analytical and problem-solving skills

Education/Experience:
Bachelor's degree in a technical, legal, or business-related field
Working in compliance, privacy, or a regulatory environment
Privacy or Project Management (PCP) certifications preferred
Experience in tech (preferred)

Typical Day in the Role:
Manage multiple projects simultaneously, including building a unified backend for developer support and innovating how a unified entry point should look for developers
Coordinate with cross-functional teams, including product management, engineering, and design
Communicate with stakeholders, including senior leadership, customers, and partners
Analyze data, report on metrics, and make informed decisions to inform decision-making
 

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