Role: Digital Communications Analyst
Location: Houston, TX 77002
Hybrid Schedule: 3 days onsite

Job Summary:
Transactional SMS and Push notification focus

In this role, The Digital Communications Analyst is responsible for SMS and Push notification execution, building and troubleshooting, performing quality assurance review and deployment of the SMS e-communications daily. Additionally this role will support client's products and services that include operational analysis and implementation support for Retail mass marketing products, campaigns, customer marketing programs, marketing channels, regulatory activities and key mass customer correspondences and e-communications.

Minimum Requirements:

• 2-5 years of professional experience required.
• 1-2 years related experience in an Operations/IT/Project Management/Consulting role preferred.

Preferred Qualifications:

• Bachelor's degree from an accredited college or university is preferred.

Additional Knowledge, Skills, and Abilities:

• Develops communications, content, and data element mapping.
• Monitor customer communications for multiple brands – both automated and manual – to ensure compliance with rules, internal policies, and regulatory guidelines.
• Perform quality assurance tests to ensure links, image, subject lines, and dynamic elements are functioning correctly.
• Interaction with internal and external clients is needed to understand e-communication requirements and deliverables.
• HTML coding, proofing, editing, and troubleshooting.
• Liaise with internal stakeholders along with external clients to understand the requirements for each campaign.
• participate in the creative discussions to develop solutions for stakeholders.
• Develop digital communication strategies and oversee the implementation.
• Responsible for monitoring the effectiveness of the website and other digital platforms.
• Aware of SMS compliance, best practices, and industry standards.
• Familiar with the CAN-SPAM Act.
• HTML, Dreamweaver, and Photoshop experience is preferred.
• Experience with Salesforce Marketing Cloud preferred.
• Ability to work long hours when required.
• Comfortably handles risk and uncertainty as appropriate for level of responsibility.
• Attention to detail with organizational and problem-solving skills.
• Exhibits technical and analytical aptitude.
• Solid negotiation and conflict resolution skills.
• Demonstrates strong customer service skills with both internal and external customers.
• Work effectively and build relationships with people at all levels – solid team player.
• Comfortable working with a cross-functional business team composed of people with diverse backgrounds.
• Excellent communication skills, both written and verbal.
• Demonstrates strong work ethic.
• High level of honesty and integrity.
• Makes good business judgments/decisions.
• High initiative.
• Results-oriented.
• Proficient in Microsoft Office products (Word, Excel, Visio, PowerPoint, Power BI, and MS Project).

Working Conditions:

• Fast-paced, professional environment.
• Hybrid working environment, 3 days in office, 2 remote.
• Nights, weekends, and holidays may be required as special projects arise.
• Lifting, bending, sitting, reaching, and standing manual dexterity may be necessary.
• Minimal travel when necessary.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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