Premier Partner Specialist

Posted at: 07/30/2025

New York, NY

Full Remote - IT - Project / Program / Change Management - Contract - Job ID: 25-15317

Job Description
Respond to user inquiries with high quality, speed, empathy and accuracy ensuring a positive experience for our users Communicate and collaborate cross-functionally in order to lead issue resolution across teams, and troubleshoot quickly and effectively to drive resolution in a timely manner Develop a deep understanding of the support experience for users, resolving inbound policy/product questions and issues, and providing expert guidance to internal stakeholders Investigate escalations from internal stakeholders and lead them to resolution Make informed recommendations to improve user experience with products, supporting workflows, and address areas for product support optimizations Identify trends, develop solutions and implement new processes to optimize team workflows, streamline operations and enhance user experience Proactively investigate, troubleshoot, and resolve sensitive escalations Develop strong cross-functional partnerships with partnerships, policy, legal, engineering, data science, product management and other operational teams in order to implement optimal solutions

Must-Have Skills	1.	Experience communicating issues, risks and paths to resolution in a clear and effective manner
	2.	Resilient mindset – thrives over changing priorities and ever-changing knowledge
	3.	Strong problem-solving and analytical skills
Nice-to-have Skills	1.	Experience working with global teams
	2.	Experience in a fast-paced, corporate environment

Our benefits package includes:

Comprehensive medical benefits
Competitive pay
401(k) retirement plan
…and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

25-15317

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Premier Partner Specialist

New York, NY

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Premier Partner Specialist

New York, NY