Financial Services Client
Vienna, VA or Pensacola, FL (Hybrid)
Initial 6 Month Contract

Shared Services Operations Analyst 

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries

Required Skill Sets:
– Knowledge of shared services models and operational efficiency practices
– Strong problem-solving and process improvement skills
– Excellent communication and advisory abilities
– Understanding of compliance and regulatory standards
– Answering phone calls/making phone calls- providing employees with information and guidance. Once the vendor approves employees' disability claim, this position is the first point of contact for employees.
– Case management-answering cases that are submitted by employees with sometimes complex information and guidance.
– Other duties: Reviewing and updating separations in Oracle-HCM
– Working closely with vendor, other contractors, and advisors that are processing disability payments

25-15353