Title: Client Services Operations Rep
Location: 100% Remote
Duration: Long-term contract 
Compensation: $20.64
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

• Monday to Friday: 7:30 AM – 4:30 PM or 8:00 AM – 5:00 PM (flexible)
• Retail Energy experiences, preferred operations background, specifically with experience in ERCOT processes and systems & ETF(Early Termination Fees) 

The Client Services  Operations representative provides support services Business' highest valued customers and Third Parties. The representative is responsible for performing a variety of routine tasks. These duties include written and verbal communication with customers, brokers, and internal parties to inform them of actions needed, follow up to requests as in departmental Standard Work documents and customer account research as needed. Defined processes and procedures are followed to enable delivery of an outstanding customer experience geared towards retaining and expanding the customer relationship.

Essential Duties/Responsibilities:

• Initiate and process customer journey On-Boarding communications.
• Process routine customer notifications for enrollment rejects, early move-outs, turn-downs, and permit holds
• Process customer-initiated contract site amendment requests initiated through Online Account Management Portal
• Utilize systems including SAP and others to research customer accounts.
• Counsel customers, Third Parties and internal team members on Market transactions, requirements, permit issues, notifications and all areas related to establishing new service and/or deleting service
• Record all customer interactions and requests in designated issue tracking and issue escalation data repositories including Siebel Service Requests with detailed descriptions and customer authorizations as needed
• Provide feedback regarding departmental procedures to create efficiencies and streamline processes with a focus on improving the customer experience.
• Build and maintain an excellent customer relationship over the contract term by providing prompt, professional issue resolution and delivering relevant communication timely and accurately
• Some overtime required as workload dictates / resource constraints arise

Minimum Requirements:

• Excellent oral and written communication skills, including an ability to effectively present to internal and external stakeholders.
• Excellent problem-solving skills and the ability to use good judgment to make independent decisions based on current business practices.
• Excellent PC skills required with intermediate level Excel skills in order to independently create and analyze spreadsheets.
• Advanced math skills and analytical ability.
• Courteous, patient, energetic and an enthusiastic personality with professional demeanor
• Ability to work independently and comfortable in making rational and reasoned decisions that impact the client experience and financial outcomes.
• Ability to multi-task and work well under pressure, remaining focused and calm in the face of distractions and effectively adapt to new or changing situations.

Preferred Qualifications:

• Customer Care or Operational skills experience a plus.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
 
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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