Title: Product Support Specialist
Location: Remote
Duration: 6+ Month Initial Contract
Compensation: $21 – 25/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Product Support Specialist 

Job Description:

• Responds to customer inquiries related to Open Enrollment in written internet-based email or case sessions. 
• Resolves customer open enrollment inquiries in regards to EDI files and COBRA. 
• Documents customer information and configures settings as required by case as well as communicates necessary updates to carriers, partners, customers and internal teams.
• Manage Case and client load to service level, responding to customers in a timely fashion with relevant updates and providing world class customer service.
• Apply strong problem-solving, troubleshooting and data management skills
• Set and reset expectations clearly and be an excellent communicator both verbally and in writing.

Qualifications:

• Exceptional communication and follow up skills with a strong attention to detail
• Must be proficient with, and adopter of new technologies
• Takes ownership and proactively addresses challenges and opportunities
• Creative team player
• Ability to work both independently and collaboratively in a fast-paced environment
• Track record as an enthusiastic team player with proven ability to prioritize and multi-task
• Experience in the HCM or benefits sector preferred but not required
• Bachelor's degree or equivalent experience required
• 3+ years in a customer support or implementation type role preferred
• Knowledge of Open Enrollment, EDI files, COBRA, Benefits Administration, Insurance, Payroll preferred but not required

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan
• …and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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